Tender

Customer Self Service Portal Solution driven by Dynamics 365

SETTLE

This public procurement record has 1 release in its history.

Tender

03 Dec 2018 at 14:42

Tender Notice
Summary of the contracting process

The buying organisation for this tender is Settle, located in Letchworth Garden City, United Kingdom. The contract, titled "Customer Self Service Portal Solution driven by Dynamics 365," aims to enhance customer experience in managing their accounts, reporting repairs, and making transactions through advanced technology. Currently in the Tender stage, this open procurement process will accept submissions until 21 January 2019, with the contract set to commence on 6 May 2019, lasting until 6 May 2022. This procurement falls under the IT services industry category, specifically consulting, software development, internet and support.

This tender presents a significant opportunity for small and medium-sized enterprises (SMEs) specialising in IT services, particularly those with expertise in software development and customer service technologies. Businesses that can offer innovative solutions in predictive services, IoT, and artificial intelligence will be especially competitive. Engaging in this procurement could enable SMEs to expand their market presence while contributing to the digital transformation of customer interactions within public services.

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Notice Information

Notice Title

Customer Self Service Portal Solution driven by Dynamics 365

Notice Description

Providing customers with an advanced experience from managing their account to reporting repairs, booking appointments, tracking queries and making transactions. We are looking for an innovative partner to continuously enhance our customer offering through technology. We aim to be available at all times to customers and colleagues and to move into the predictive service sphere, IoT and AI.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-00b2c57d-03b5-4a2e-97b3-2a78e96c64fc
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c77742f8-678b-47bc-93ef-629f350ed3a7
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Works
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
3 Dec 20187 years ago
Submission Deadline
21 Jan 2019Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
5 May 2019 - 6 May 2022 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SETTLE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LETCHWORTH GARDEN CITY
Postcode
SG6 2WW
Post Town
Stevenage
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH26 North and East Hertfordshire
Delivery Location
Not specified
Local Authority
North Hertfordshire
Electoral Ward
Letchworth South East
Westminster Constituency
North East Hertfordshire

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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