Award

RENEWAL OF MAINTENANCE AND SUPPORT PACKAGE FOR CUSTOMER SUPPORT LINE

NORTH LINCOLNSHIRE COUNCIL

This public procurement record has 1 release in its history.

Award

09 Nov 2022 at 15:38

Award Notice
Summary of the contracting process

The North Lincolnshire Council has awarded a contract for the renewal of maintenance and support package for the customer support line. This procurement falls under the services category and involves the maintenance and support of their existing customer contact centre platform, MiContact Centre Enterprise. The tender was conducted as an open procedure, and the contract period starts on October 31, 2022, and ends on October 30, 2024. The contract, valued at £42,580 GBP, was awarded to Daisy Communications Ltd on October 31, 2022, and is currently active.

This tender by North Lincolnshire Council provides opportunities for businesses in the system and support services industry. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations will find this opportunity suitable for competing. Businesses in the helpdesk services, systems support services, and software support services sectors are well-suited to bid for this contract and contribute to the maintenance and support needs of the council's customer contact centre platform.

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Notice Information

Notice Title

RENEWAL OF MAINTENANCE AND SUPPORT PACKAGE FOR CUSTOMER SUPPORT LINE

Notice Description

North Lincolnshire Council is looking to source a support and maintenance contract for the support of our existing customer contact centre platform, MiContact Centre Enterprise, with full maintenance and support.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-018f5a7b-54e8-4637-bf8d-da33fc762c90
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9c73fe82-f212-4bb9-96fb-1ea2a11c366c
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72250000 - System and support services

72253000 - Helpdesk and support services

72253200 - Systems support services

72261000 - Software support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£42,580 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
9 Nov 20223 years ago
Submission Deadline
21 Oct 2022Expired
Future Notice Date
Not specified
Award Date
31 Oct 20223 years ago
Contract Period
31 Oct 2022 - 30 Oct 2024 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NORTH LINCOLNSHIRE COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SCUNTHORPE
Postcode
DN15 6NL
Post Town
Doncaster
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE1 East Yorkshire and Northern Lincolnshire
Small Region (ITL 3)
TLE13 North and North East Lincolnshire
Delivery Location
TLE Yorkshire and The Humber
Local Authority
North Lincolnshire
Electoral Ward
Town
Westminster Constituency
Scunthorpe

Supplier Information

Number of Suppliers
1
Supplier Name

DAISY COMMUNICATIONS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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