Notice Information
Notice Title
The Supply of CRM Software and Configuration Services to Support the Transformation of Student Acquisition
Notice Description
The University of Birmingham invites tenders for supply of Customer Relationship Management (CRM) software and associated configuration services to support the transformation of the student acquisition process and experience. The solution will replace several tools and technology used to support student attraction, application, and conversion activities across the entire education portfolio. At the heart of our ambition lies a desire to take full advantage of the latest marketing and process automation opportunities available within a modern CRM solution while also providing our staff and prospective students an efficient and effective user experience. Key areas of activity included within the scope of requirements include marketing, campaigns, events, stakeholder engagement, enquiry management, application processing and admissions. It is envisaged that the University will create an internal product team to work alongside the successful supplier to rollout and continually iterate upon an initial configuration of a solution that has the potential to become an institution wide CRM platform. We would therefore welcome the opportunity for potential suppliers to engage with us to refine these requirements through competitive dialogue.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-01a65552-fbed-45f5-902d-1e1191bcd8f7
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/ed3e3041-7031-4bc5-add0-70e28908ea46
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Competitive dialogue (above threshold)
- Tender Suitability
- SME
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
48000000 - Software package and information systems
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- £4,500,000 £1M-£10M
- Lots Value
- Not specified
- Awards Value
- £4,500,000 £1M-£10M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 5 Jul 20223 years ago
- Submission Deadline
- 28 Jan 2022Expired
- Future Notice Date
- Not specified
- Award Date
- 29 Jun 20223 years ago
- Contract Period
- 26 Apr 2022 - 26 Apr 2026 4-5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- THE UNIVERSITY OF BIRMINGHAM
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- BIRMINGHAM
- Postcode
- B15 2TT
- Post Town
- Birmingham
- Country
- England
-
- Major Region (ITL 1)
- TLG West Midlands (England)
- Basic Region (ITL 2)
- TLG3 West Midlands
- Small Region (ITL 3)
- TLG31 Birmingham
- Delivery Location
- Not specified
-
- Local Authority
- Birmingham
- Electoral Ward
- Edgbaston
- Westminster Constituency
- Birmingham Edgbaston
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/ed3e3041-7031-4bc5-add0-70e28908ea46
5th July 2022 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-b5fd17-01a65552-fbed-45f5-902d-1e1191bcd8f7-2022-07-05T13:55:08+01:00",
"date": "2022-07-05T13:55:08+01:00",
"ocid": "ocds-b5fd17-01a65552-fbed-45f5-902d-1e1191bcd8f7",
"language": "en",
"initiationType": "tender",
"tender": {
"id": "SC9514/21",
"title": "The Supply of CRM Software and Configuration Services to Support the Transformation of Student Acquisition",
"description": "The University of Birmingham invites tenders for supply of Customer Relationship Management (CRM) software and associated configuration services to support the transformation of the student acquisition process and experience. The solution will replace several tools and technology used to support student attraction, application, and conversion activities across the entire education portfolio. At the heart of our ambition lies a desire to take full advantage of the latest marketing and process automation opportunities available within a modern CRM solution while also providing our staff and prospective students an efficient and effective user experience. Key areas of activity included within the scope of requirements include marketing, campaigns, events, stakeholder engagement, enquiry management, application processing and admissions. It is envisaged that the University will create an internal product team to work alongside the successful supplier to rollout and continually iterate upon an initial configuration of a solution that has the potential to become an institution wide CRM platform. We would therefore welcome the opportunity for potential suppliers to engage with us to refine these requirements through competitive dialogue.",
"status": "complete",
"classification": {
"scheme": "CPV",
"id": "48000000",
"description": "Software package and information systems"
},
"additionalClassifications": [
{
"scheme": "CPV",
"id": "72000000",
"description": "IT services: consulting, software development, Internet and support"
}
],
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"postalCode": "B15 2TT"
}
]
}
],
"value": {
"amount": 4500000,
"currency": "GBP"
},
"procurementMethod": "selective",
"procurementMethodDetails": "Competitive dialogue (above threshold)",
"tenderPeriod": {
"endDate": "2022-01-28T12:00:00Z"
},
"contractPeriod": {
"startDate": "2022-04-27T00:00:00+01:00",
"endDate": "2026-04-26T23:59:59+01:00"
},
"suitability": {
"sme": true,
"vcse": false
},
"mainProcurementCategory": "services"
},
"parties": [
{
"id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/HHz44pYB",
"name": "THE UNIVERSITY OF BIRMINGHAM",
"identifier": {
"legalName": "THE UNIVERSITY OF BIRMINGHAM",
"scheme": "GB-SRS",
"id": "sid4gov.cabinetoffice.gov.uk/HHz44pYB"
},
"address": {
"streetAddress": "University of Birmingham",
"locality": "BIRMINGHAM",
"postalCode": "B152TT",
"countryName": "England"
},
"contactPoint": {
"name": "Michelle Palfrey",
"email": "m.duckett@bham.ac.uk"
},
"roles": [
"buyer"
]
},
{
"id": "GB-COH-04097664",
"name": "CRIMSON LIMITED",
"identifier": {
"legalName": "CRIMSON LIMITED",
"scheme": "GB-COH",
"id": "04097664"
},
"address": {
"streetAddress": "Unit 2640,Kings Court, The Crescent The Hive, Birmingham Business Park BIRMINGHAM West Midlands B37 7YE GB"
},
"details": {
"scale": "sme",
"vcse": false
},
"roles": [
"supplier"
]
}
],
"buyer": {
"id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/HHz44pYB",
"name": "THE UNIVERSITY OF BIRMINGHAM"
},
"awards": [
{
"id": "ocds-b5fd17-01a65552-fbed-45f5-902d-1e1191bcd8f7-1",
"status": "active",
"date": "2022-06-30T00:00:00+01:00",
"datePublished": "2022-07-05T13:55:08+01:00",
"value": {
"amount": 4500000,
"currency": "GBP"
},
"suppliers": [
{
"id": "GB-COH-04097664",
"name": "CRIMSON LIMITED"
}
],
"contractPeriod": {
"startDate": "2022-04-27T00:00:00+01:00",
"endDate": "2026-04-26T23:59:59+01:00"
},
"documents": [
{
"id": "1",
"documentType": "awardNotice",
"description": "Awarded contract notice on Contracts Finder",
"url": "https://www.contractsfinder.service.gov.uk/Notice/ed3e3041-7031-4bc5-add0-70e28908ea46",
"datePublished": "2022-07-05T13:55:08+01:00",
"format": "text/html",
"language": "en"
}
]
}
]
}