Award

Provision of Customer Relationship Management CRM System

AGRI-EPI CENTRE LIMITED

This public procurement record has 2 releases in its history.

Award

15 Jan 2021 at 15:12

Award Notice
Tender

21 Aug 2020 at 18:25

Tender Notice
Summary of the contracting process

The Agri-EPI Centre Limited is procuring a Customer Relationship Management (CRM) system, with the tender titled "Provision of Customer Relationship Management CRM System." The procurement is classified under the industry category of Customer Relation Management software development services. The tender process is currently in the Award stage, with the contract awarded on 23rd December 2020 to Chess Digital Limited. This contract, valued at £80,000, is set to commence on 11th January 2021 and run until 10th November 2024. The procurement method was an open procedure, and interested vendors had until 22nd September 2020 to submit their proposals.

This procurement opportunity may foster business growth for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations skilled in software development and CRM services. Companies capable of providing innovative solutions for system integration, data reporting, and process development would be particularly well-suited to compete for future tenders in this category. The emphasis on integration and adaptability in the project suggests a demand for offers that can grow alongside the Agri-EPI Centre’s expansion plans.

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Notice Information

Notice Title

Provision of Customer Relationship Management CRM System

Notice Description

Agri-EPI Centre is seeking proposals from qualified and experienced vendors to deliver and deploy a new Customer Relationship Management (CRM) system; we currently use, HubSpot as a means of recording CRM activity (as a free subscriber.) There are five existing Agri-EPI Centre locations in the UK which all need to be able to access the system. We have undertaken a requirements analysis exercise and can confirm the following: * Integration with existing systems is key with regards efficiencies. * Reporting is key to all areas but subtly different in each area. * Processes must be developed ahead of implementation. The deployed system must have the ability to grow, adjust and develop in line with Agri-EPI Centre expansion and development plans. Documents are available from the following website: www.ne1procurementservices.com Additional information: ITT documents can only be obtained via the website below www.ne1procurementservices.com

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-01cd83c3-88a9-4982-9cb0-31c7ee0e2075
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/80204c7d-8d71-446b-8025-c34a4e397b53
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72212445 - Customer Relation Management software development services

Notice Value(s)

Tender Value
£50,000 Under £100K
Lots Value
Not specified
Awards Value
£80,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
15 Jan 20215 years ago
Submission Deadline
22 Sep 2020Expired
Future Notice Date
Not specified
Award Date
23 Dec 20205 years ago
Contract Period
11 Jan 2021 - 10 Nov 2024 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
AGRI-EPI CENTRE LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PENICUIK
Postcode
EH26 0BA
Post Town
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM11 East Lothian and Midlothian
Delivery Location
Not specified
Local Authority
Midlothian
Electoral Ward
Midlothian West
Westminster Constituency
Midlothian

Supplier Information

Number of Suppliers
1
Supplier Name

CHESS DIGITAL

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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