Tender

HMCTS Video Hearings Service

MINISTRY OF JUSTICE

This public procurement record has 1 release in its history.

Tender

17 May 2023 at 15:58

Tender Notice
Summary of the contracting process

The Ministry of Justice is seeking a supplier to provide a video conferencing facility and develop an interface for the HMCTS Video Hearings Service. This procurement opportunity falls under the services category with a contract value of £24,000,000. The tender, titled 'HMCTS Video Hearings Service', aims to replace existing video conferencing systems within the judicial environment, with a procurement method of an open procedure above threshold. The tender period ends on 13th July 2023, with the contract scheduled to start on 6th November 2023 and run until 5th November 2026. The Ministry of Justice, based in London, England, is the buying organisation overseeing this procurement process.

This tender presents an opportunity for businesses specialising in software packages, video conferencing software development services, consultancy services, custom software development, system support services, and software-related services. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are encouraged to participate. Interested suppliers need to register on the Ministry of Justice eSourcing system to access the procurement documents. A pre-tender information event is scheduled for 26th May 2023, providing an overview of the tender documentation, with further details available upon completion of the necessary agreements.

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Notice Information

Notice Title

HMCTS Video Hearings Service

Notice Description

This Notice is issued by the Lord Chancellor acting as part of the Crown (the "Authority"). This service will be provided for the benefit of, and managed by, His Majesty's Courts and Tribunals Service (HMCTS) an executive agency of the Authority. The Authority intends to appoint a supplier to provide a video conferencing facility (referred to as the 'video engine') and develop an interface with a 'front end' application already developed by HMCTS - to form a Video Hearings Service ("VHS"). The supplier will be required to host and manage the video engine and the interface, provide hosting for test and development environments, and manage and provide an 0800-telephone service for users accessing the service by telephone. VHS is HMCTS' strategic platform for remote hearings and it is intended to substantially replace the use of other video conferencing systems in the judicial environment. VHS is currently used on a relatively small scale and the intention is to enhance the existing service and roll it out across the judicial estate. The capability to enable remote hearings, irrespective of platform, was a significant component of HMCTS's Covid response and ongoing recovery. Conducting remote hearings is now an integral part of daily business and the benefits are widely acknowledged. The procurement will be managed via the Ministry of Justice eSourcing system. If you have not yet registered on the eSourcing Portal, this can be done online at https://ministryofjusticecommercial.bravosolution.co.uk/web/login.html Interested suppliers must be registered on this site and will need to complete and sign an Ethical Wall Agreement and a Confidentiality Agreement to access the procurement documents. Once the Ethical Wall Agreement and the Confidentiality Agreement is completed and signed the Authority will invite the interested supplier, provided it is registered on the above site, to access the procurement. The Ethical Wall Agreement and Confidentiality Agreement can be obtained by sending an email to vhprocurement@justice.gov.uk The Authority intends to hold an information event to provide interested suppliers with an overview of the invitation to tender documentation. This will be held an on-line event and will take place on 26 May 2023, time TBC. To attend this event interested suppliers must have returned the Ethical Wall Agreement and the Confidentiality Agreement. Slides/Q&A from the event will be made available to interested suppliers, (after completing an Ethical Wall Agreement and the Confidentiality Agreement), should they not attend the event on that day. Further details in relation to the event will be provided once this documentation is returned. Following the return of a completed Ethical Wall Agreement and Confidentiality Agreement, provided they are registered on the Ministry of Justice e-sourcing system, potential bidders will be able to access the Procurement Process Documents. Additional information: n/a

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-025d5edd-adac-495d-b460-44939ced7c5b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/cc6c828c-26a0-4b47-a02b-2cf861e7ad3f
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

48515000 - Video conferencing software package

72212515 - Video conferencing software development services

72220000 - Systems and technical consultancy services

72230000 - Custom software development services

72250000 - System and support services

72260000 - Software-related services

Notice Value(s)

Tender Value
£24,000,000 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
17 May 20232 years ago
Submission Deadline
13 Jul 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
6 Nov 2023 - 5 Nov 2026 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MINISTRY OF JUSTICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 9AJ
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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