Award

Award of Contract - Performance Monitoring and Customer Feedback System

CAPITALESOURCING

This public procurement record has 2 releases in its history.

Award

27 Nov 2017 at 09:50

Award Notice
Tender

14 Jun 2017 at 13:06

Tender Notice
Summary of the contracting process

The Royal Borough of Kensington and Chelsea awarded a contract for the "Performance Monitoring and Customer Feedback System" on 10th November 2017, following an open procurement process. The contract has a total value of £154,000 and covers the provision, implementation, and maintenance of an automated system that ensures comprehensive performance monitoring and customer feedback capabilities. The contract period spans from 1st April 2018 to 31st March 2023, with operational requirements located in London (postcode W8 7NX). The procurement is classified under the software package and information systems industry category.

This tender presents an excellent opportunity for businesses specialising in software development and information systems, particularly those with experience in automated systems and customer relationship management. Small and medium-sized enterprises (SMEs) that have a track record in performance monitoring solutions would be particularly well-suited to compete in this procurement, as the council is interested in fostering diversity among its suppliers. The successful vendor will gain a long-term partnership with a local authority, providing stability and ongoing revenue opportunities.

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Notice Information

Notice Title

Award of Contract - Performance Monitoring and Customer Feedback System

Notice Description

This is an Award of Contract Notice published for The Royal Borough of Kensington and Chelsea for the supply, implementation and maintenance of a Performance Monitoring and Customer Feedback (PMCF) system. The system will be an automated and integrated system package, providing extensive performance monitoring capabilities and a comprehensive customer feedback process. Additional information: This procurement was successfully executed through the electronic procurement portal, capitalEsourcing.com

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-02ba4957-5b7d-48cb-9811-38918f96aeed
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ad23bfc2-edc3-4a92-ab4a-531f59bc5d84
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£111,750 £100K-£500K
Lots Value
Not specified
Awards Value
£154,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
27 Nov 20178 years ago
Submission Deadline
21 Jul 2017Expired
Future Notice Date
Not specified
Award Date
10 Nov 20178 years ago
Contract Period
31 Mar 2018 - 31 Mar 2023 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CAPITALESOURCING
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
W8 7NX
Post Town
West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI33 Kensington & Chelsea and Hammersmith & Fulham
Delivery Location
TLI London
Local Authority
Kensington and Chelsea
Electoral Ward
Campden
Westminster Constituency
Kensington and Bayswater

Supplier Information

Number of Suppliers
1
Supplier Name

BRIGHT

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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