Tender

Customer Research Partner

PLUS DANE HOUSING LIMITED

This public procurement record has 2 releases in its history.

TenderAmendment

18 Apr 2019 at 07:09

Tender Notice
Tender

14 Apr 2019 at 09:39

Tender Notice
Summary of the contracting process

Plus Dane Housing Limited is currently seeking a Customer Research Partner through a selective tender process to gather customer satisfaction data. This procurement falls under the category of customer survey services and is based in the North West region of the United Kingdom. The tender period will conclude on 20 April 2019 at 10:30, with the contract commencing on 26 August 2019 and running until 25 August 2024. The contract has been published as a restricted procedure, indicating that it is open for submissions from selected suppliers only, and could favour small or medium enterprises (SMEs).

This tender presents valuable opportunities for businesses specialising in customer research and satisfaction data services, particularly those that can leverage modern technology to collect and analyse real-time feedback. Organisations offering innovative solutions in customer engagement and survey methodologies will be well-positioned to compete for this contract, allowing them to expand their portfolios and contribute to improved service delivery within the housing sector.

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Notice Information

Notice Title

Customer Research Partner

Notice Description

Text to be corrected in the original notice: Place of text to be modified: Time limit for receipt of tenders or requests to participate Instead of: 16 May 2019 Time: 10:00 Read New: 20 April 2019 Time: 10:30 Other additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. Plus Dane Housing is looking for a preferred partner to deliver elements of our customer research. We are looking to have an approach where service related satisfaction data is collected as the process concludes and allows us to respond more quickly to any issues that the customer may have. We have procured a modern housing management system with the functionality to deliver real time customer satisfaction information as part of our service workflows. It is intended that this way of collecting real time data will allow us to manage our relationship with customers on a transactional basis and to have a dialogue to remedy any dissatisfaction as part of our day to day service delivery. Whilst this agile collection and use of satisfaction data will allow us to improve our services and understand the needs of our customers in real time, we require a research partner to deliver quality satisfaction information for more strategic use.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-030a8e3f-8c22-4917-b479-b885fc548ff5
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9915fe6d-5e3c-4db5-b12d-38c0e95f0066
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342310 - Customer survey services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
18 Apr 20196 years ago
Submission Deadline
16 May 2019Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
25 Aug 2019 - 25 Aug 2024 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
PLUS DANE HOUSING LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L1 9EF
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
TLD North West (England)
Local Authority
Liverpool
Electoral Ward
Canning
Westminster Constituency
Liverpool Riverside

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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