Award

CCP002 - Provision of Corporate ICT Solutions for a Digital Transformation / Channel Shift Programme

DERBYSHIRE COUNTY COUNCIL

This public procurement record has 3 releases in its history.

Award

10 Sep 2021 at 10:24

Award Notice
Tender

24 Jun 2020 at 13:21

Tender Notice
Tender

19 Jun 2020 at 16:38

Tender Notice
Summary of the contracting process

Derbyshire County Council is procuring corporate ICT solutions as part of its Digital Transformation/Channel Shift Programme, titled "CCP002 - Provision of Corporate ICT Solutions." The Council aims to replace its current platforms with modern technology while enhancing the skills of its in-house teams. This tender, classified under "Software package and information systems," has a total value of £1,650,000 and employs an open procurement method. The tender period ended on 31 July 2020, with a contract term starting from 5 August 2020 and running until 1 November 2031, incorporating options for extensions.

This procurement offers significant opportunities for technology firms, especially those specialising in Customer Relationship Management (CRM) systems, complaints management, and event booking solutions. Businesses that can provide innovative digital services and integration capabilities will find themselves well-positioned to compete effectively for this contract. Given the focus on a resident-centric online experience, small and medium-sized enterprises (SMEs) that can deliver tailored solutions are encouraged to explore this opportunity for potential growth and collaboration with the Council.

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Notice Information

Notice Title

CCP002 - Provision of Corporate ICT Solutions for a Digital Transformation / Channel Shift Programme

Notice Description

The Council is looking for one or more digital partners to help replace its current platforms with modern technology and to assist in upskilling its in-house Business and ICT teams to ensure a swift transition to modern, resident-centric services. To meet these targets, and as part of its vision for the future, the Council wants to introduce a modern digital experience for Derbyshire residents which encourages them to transact online and reduces the number of telephone and email queries by directing residents towards interacting with the Council through a single sign-in portal. Central to this vision is the procurement and implementation of three new corporate systems which will be will be implemented through a "Digital Transformation" / "Channel Shift" Programme. The Council is therefore seeking providers for three lots: Lot 1 - Customer Relationship Management (CRM) system which can support and manage end-to-end interactions with the Council; Lot 2 - Complaints, Compliments and Comments system which can provide a "single source of truth" for complaints; Lot 3 - Corporate Room and Events Booking system which can be used for booking Council-organised activities and facilities including property assets which currently have low occupancy rates, and introduces a payment at source function (where required) to integrate with the Council's payment system. The Council is also offering providers the opportunity to submit (optional) variant bids based on a single combined Lot for all three systems. Contracts will be based on an initial 4 year period, with options to extend up to maximum of 6 additional years.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-03ba6d7e-1c95-4ca6-bde2-235b93e32e03
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/661d7301-8995-4a37-a315-2ce03942e6cb
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£1,650,000 £1M-£10M
Lots Value
Not specified
Awards Value
£1,650,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
10 Sep 20214 years ago
Submission Deadline
30 Jul 2020Expired
Future Notice Date
Not specified
Award Date
4 Mar 20214 years ago
Contract Period
5 Mar 2021 - 4 Mar 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DERBYSHIRE COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MATLOCK
Postcode
DE4 3FW
Post Town
Derby
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF1 Derbyshire and Nottinghamshire
Small Region (ITL 3)
TLF13 South and West Derbyshire
Delivery Location
TLF East Midlands (England)
Local Authority
Derbyshire Dales
Electoral Ward
Matlock West
Westminster Constituency
Derbyshire Dales

Supplier Information

Number of Suppliers
1
Supplier Name

GRANICUS-FIRMSTEP

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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