The Provision of a Customer Service Telephony System

GOVERNMENT COMMERCIAL AGENCY

This public procurement record has 3 releases in its history.

AwardUpdate

14 May 2026 at 13:55

AwardUpdate

21 Oct 2025 at 11:22

Award

13 Sep 2024 at 11:07

Summary of the contracting process

The public procurement process involves the Crown Commercial Service seeking to provide a Customer Service Telephony System, with implementation across four locations in the United Kingdom. This initiative falls under the 'Networks' industry category, with the procurement specifically involving service delivery. The Government Commercial Agency acts as the contracting authority, headquartered in Liverpool, England. The procurement was conducted using a selective method via a call-off from a framework agreement. The tender process reached completion, with the contract awarded on 10th September 2024 and published on 13th September 2024. The contract commenced on 16th September 2024 and is set to conclude on 15th September 2027. The total contract value is approximately £375,108.90 GBP.

This contract offers significant business growth opportunities, particularly for SMEs due to the project's suitability for small to medium-sized enterprises. The specific requirement for a telephony system in customer service contexts presents avenues for firms specialising in network and communication solutions. Companies with a proven track record in managing framework agreements and dealing with public sector clients are well-suited to compete for such tenders. By engaging in this contract, businesses can enhance their portfolio, gain exposure in the public procurement market, and solidify relationships with prominent government bodies like the Crown Commercial Service.

How relevant is this notice?

Notice Title

The Provision of a Customer Service Telephony System

Notice Description

The Provision of a Customer Service Telephony System to be deployed across four locations, in order to provide a point of contact for Crown Commercial Services' Customers and Suppliers.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0415de1d-195d-4543-a20d-8d0fe6e09e3b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/91583e75-8d84-4a6a-91bb-7738fd277cbd
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment


CPV Codes

32400000 - Networks

Notice Value(s)

Tender Value
£375,108 £100K-£500K
Lots Value
Not specified
Awards Value
£375,108 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
14 May 20261 months ago
Submission Deadline
17 Jul 2024Expired
Future Notice Date
Not specified
Award Date
9 Sep 20241 years ago
Contract Period
15 Sep 2024 - 15 Sep 2027 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
GOVERNMENT COMMERCIAL AGENCY
Additional Buyers

CROWN COMMERCIAL SERVICE

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Post Town
Liverpool
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified

Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

CINOS

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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