Award

The Provision of a Customer Service Telephony System

CROWN COMMERCIAL SERVICE

This public procurement record has 2 releases in its history.

AwardUpdate

21 Oct 2025 at 11:22

Award Notice
Award

13 Sep 2024 at 11:07

Award Notice
Summary of the contracting process

The Crown Commercial Service, based in Liverpool, England, has completed the procurement process for the provision of a Customer Service Telephony System. This contract, categorised under 'Networks' with the CPV code 32400000, is to be implemented across four locations within the United Kingdom. The procurement employed a selective method through a call-off from a framework agreement, with the tender period ending on 17 July 2024. The contract, valued at £375,108.90, spans from 16 September 2024 to 15 September 2026, and the award was made to CINOS LIMITED on 10 September 2024.

This tender offers significant opportunities for business growth, specifically for SMEs, given its suitability criteria. Companies specialising in telephony and network solutions would be well-positioned to benefit from contracts of this nature. Engaging in such framework agreements can enhance visibility and establish a foothold in public sector procurement, providing a stable revenue stream over the contract period. The completion of this tender encourages similar businesses to consider participation in upcoming framework calls to leverage future opportunities in public procurement.

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Notice Information

Notice Title

The Provision of a Customer Service Telephony System

Notice Description

The Provision of a Customer Service Telephony System to be deployed across four locations, in order to provide a point of contact for Crown Commercial Services' Customers and Suppliers.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0415de1d-195d-4543-a20d-8d0fe6e09e3b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/91583e75-8d84-4a6a-91bb-7738fd277cbd
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

CPV Codes

32400000 - Networks

Notice Value(s)

Tender Value
£375,108 £100K-£500K
Lots Value
Not specified
Awards Value
£375,108 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
21 Oct 20254 months ago
Submission Deadline
17 Jul 2024Expired
Future Notice Date
Not specified
Award Date
9 Sep 20241 years ago
Contract Period
15 Sep 2024 - 15 Sep 2026 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CROWN COMMERCIAL SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

CINOS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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