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Customer Relationship Management System Licenses

OFCOM

This public procurement record has 1 release in its history.

Award

21 Oct 2026 at 16:27

Award Notice
Summary of the contracting process

Ofcom procured customer relationship management (CRM) software licences, associated products and support. The requirement covers software and related support for Ofcom’s CRM system, with delivery in London. The purchase was made by Ofcom, the UK communications regulator. The procurement is categorised as goods, although the requirement includes ongoing support alongside the licences and products.

The procurement is complete and was awarded to Salesforce UK Ltd on 16 October 2026. The award value is £3,964,812.50, described as an upper-range figure allowing for growth during the contract. The contract runs from 26 October 2026 to 25 October 2029. Ofcom used a selective call-off from the Government Commercial Agency’s Back Office Software 2 framework, under its first lot. The tender deadline was 6 October 2026. The published information does not set out evaluation criteria. The opportunity was identified as suitable for small and medium-sized enterprises and voluntary, community and social enterprises.

This award shows Ofcom’s demand for CRM software licensing, associated products and continuing support through a government software framework. A credible competitor for this specific requirement would need to supply and support an enterprise CRM platform, manage the associated licences and products, and deliver the ongoing service Ofcom requires. Suppliers would also need to be capable of competing for a framework call-off and supporting delivery in London. The successful supplier was a large company, while the opportunity was also marked suitable for SMEs and voluntary, community and social enterprises, indicating that smaller suppliers were not excluded on that basis. The purchase provides evidence of the buyer’s requirements and the scale of CRM provision involved, without establishing that any particular accreditation or technical credential was required.

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Notice Information

Notice Title

Customer Relationship Management System Licenses

Notice Description

Contract award notice for Customer Relationship Management System Licenses, associated products and Support. Additional information: This requirement was awarded under Lot 1 of the Government Commercial Agency (GCA) RM6285 Back Office Software 2 (BOS2) Framework The value quoted is the upper range of the contract value which for allows for some growth over the term of the contract.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-04537e2c-db31-415f-b507-e4ba9d05c801
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/426a3fcd-7243-4223-9591-72b2438301ab
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

48445000 - Customer Relation Management software package

Notice Value(s)

Tender Value
£3,964,812 £1M-£10M
Lots Value
Not specified
Awards Value
£3,964,812 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
21 Oct 20265 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
16 Oct 20261 weeks ago
Contract Period
26 Oct 2026 - 25 Oct 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
OFCOM
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 9HA
Postcode Area
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
TLI London
Local Authority
Southwark
Electoral Ward
Borough & Bankside
Westminster Constituency
Bermondsey and Old Southwark

Supplier Information

Number of Suppliers
1
Supplier Name

SALESFORCE UK LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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