Tender

CUSTOMER SERVICES PHONE SYSTEM

NORTH STAR HOUSING GROUP

This public procurement record has 2 releases in its history.

TenderAmendment

05 Jan 2023 at 13:44

Tender Notice
Tender

04 Jan 2023 at 11:07

Tender Notice
Summary of the contracting process

The North Star Housing Group is looking for a new provider for a customer services phone system. The procurement process involves an open procedure with a tender period ending on 3rd February 2023. The contract period will start on 1st March 2023 and end on 28th February 2028. The procurement is classified under customer relation management and communication software development services, with a contract value of £100,000. The buyer organisation is North Star Housing Group based in Thornaby, England.

This public procurement opportunity by North Star Housing Group for a customer services phone system is suitable for small and medium-sized enterprises (SMEs). Businesses in the services industry, particularly those offering software development services related to customer relations and communication, are well-suited to compete for this tender. Interested parties can access the full tender pack on the North Star Housing Group's website or contact the procurement team directly via email or telephone.

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Notice Information

Notice Title

CUSTOMER SERVICES PHONE SYSTEM

Notice Description

North Star are looking for a new provider of a phone system for our customer services team. This project is for the initial implementation and ongoing management of the system including call handling. Interested parties can find our full tender pack at https://northstarhg.sharepoint.com/:f:/s/Procurement/EqYZHCKC5sZCgSMal8KQjhQBGVeRTrM6P_z3WaOYChwbow?e=wLHYl9 or alternatively contact tenders@northstarhg.co.uk

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0532b829-8923-4ad2-aa6c-aa1cc44bd274
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/709a7059-e5a0-409f-aa65-c308c0d90de1
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72212445 - Customer Relation Management software development services

72212510 - Communication software development services

Notice Value(s)

Tender Value
£100,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
5 Jan 20233 years ago
Submission Deadline
3 Feb 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Mar 2023 - 28 Feb 2028 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NORTH STAR HOUSING GROUP
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
THORNABY
Postcode
TS17 6QN
Post Town
Cleveland
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC3 Tees Valley
Small Region (ITL 3)
TLC31 Hartlepool and Stockton-on-Tees
Delivery Location
Not specified
Local Authority
Stockton-on-Tees
Electoral Ward
Mandale & Victoria
Westminster Constituency
Middlesbrough and Thornaby East

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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