Award

Oyster Cards Fulfilment Services

TRANSPORT FOR LONDON

This public procurement record has 1 release in its history.

Award

27 Feb 2026 at 12:47

Summary of the contracting process

Transport for London (TfL) has completed the procurement process for the “Oyster Cards Fulfilment Services”, awarding the contract to Journeycall Limited. This project, classified under “Smart cards” and “Call centre” industries, involves card fulfilment for TfL's Oyster Card scheme. The procurement method employed was selective, with the contract called off from a framework agreement. The services will be delivered primarily in London, UK, over the contract period starting from 1st August 2025 until 31st July 2029, with the contract award published on 27th February 2026. The tender phase concluded by 30th September 2024.

This procurement is a substantial opportunity for businesses within the smart card and call centre industries. Journeycall Limited, a large-scale supplier, secured this contract, suggesting that companies with similar capabilities and expertise could find growth opportunities in similar tenders. The framework agreement method offers SMEs potential access to government contracts, providing an avenue for expanding business influence in public transport solutions. Given TfL's prominent role in urban infrastructure and public transport, businesses experienced in managing large-scale fulfilment and customer service operations could leverage such opportunities to enhance their growth trajectory.

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Notice Title

Oyster Cards Fulfilment Services

Notice Description

Awarded contract for the provision of card Fulfilment for Transport for London's Oyster Card scheme.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-05b52a43-617a-4d3f-826a-e106ade39c0c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/8fa4c760-8b92-451e-b0ae-f5b5485134b2
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

30 - Office and computing machinery, equipment and supplies except furniture and software packages

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

30162000 - Smart cards

79512000 - Call centre

Notice Value(s)

Tender Value
£600,000 £500K-£1M
Lots Value
Not specified
Awards Value
£600,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
27 Feb 20262 weeks ago
Submission Deadline
30 Sep 2024Expired
Future Notice Date
Not specified
Award Date
15 May 202510 months ago
Contract Period
31 Jul 2025 - 31 Jul 2029 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
TRANSPORT FOR LONDON
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E20 1JN
Post Town
East London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
TLI London

Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Supplier Information

Number of Suppliers
1
Supplier Name

JOURNEYCALL

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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