Award

Provision of Service Desk Digital Solutions

SUFFOLK COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

03 Sep 2024 at 09:56

Award Notice
Summary of the contracting process

Suffolk County Council has awarded a contract for the provision of Service Desk Digital Solutions under the G-Cloud 13 framework. This contract, classified under IT services, will span from 20 September 2024 to 20 September 2028 and is valued at £250,000. The procurement used a selective method, specifically a call-off from a framework agreement, and is now in the award stage. Services are to be delivered in the East of England, United Kingdom.

This tender presents a significant growth opportunity for IT service providers, particularly those specialising in consulting, software development, Internet, and support who can deliver innovative digital solutions. Small and medium-sized enterprises (SMEs) are especially well-suited to compete, given their propensity for agility and innovation, which align with the project's requirements. The awarded supplier, Freshworks Inc., underscores the potential for both established and growing businesses to participate and succeed in similar tenders.

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Notice Information

Notice Title

Provision of Service Desk Digital Solutions

Notice Description

Contract previously awarded. Published here for transparency purposes. G-Cloud 13 call off contract for Provision of Service Desk Digital Solutions

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-05d1d294-660c-468c-a423-ffe591ae22ad
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/89fc19c0-45ba-410a-8e28-3b06826a446c
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£320,000 £100K-£500K
Lots Value
Not specified
Awards Value
£250,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
3 Sep 20241 years ago
Submission Deadline
27 Aug 2024Expired
Future Notice Date
Not specified
Award Date
27 Aug 20241 years ago
Contract Period
19 Sep 2024 - 20 Sep 2028 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SUFFOLK COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
IPSWICH
Postcode
IP1 2BX
Post Town
Ipswich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH6 Suffolk
Small Region (ITL 3)
TLH62 Ipswich
Delivery Location
Not specified
Local Authority
Ipswich
Electoral Ward
Gipping
Westminster Constituency
Ipswich

Supplier Information

Number of Suppliers
1
Supplier Name

FRESHWORKS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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