Award

Invitation to Tender for the Provision of a Digital Omni Channel Contact Centres

THE BUSINESS GROWTH HUB LIMITED

This public procurement record has 2 releases in its history.

Award

11 Jul 2019 at 13:14

Award Notice
Tender

28 Feb 2019 at 10:38

Tender Notice
Summary of the contracting process

The Business Growth Hub Limited is conducting an open tender for the provision of a Digital Omni Channel Contact Centre, aiming to enhance customer experience and streamline communication across various platforms. The tender was published on 28th February 2019, with a submission deadline of 11th March 2019. The anticipated contract value is £180,000, with a minimum value of £40,000, and the contract period is set to start on 21st March 2019 and end on 30th April 2022. The bidding process is classified under the industry category of Computer support and consultancy services and is located in the North West region of the United Kingdom.

This engagement offers significant opportunities for businesses, particularly those specialising in digital solutions and contact centre technology. Companies capable of integrating multi-channel communication systems that cater to both customers and prospective clients would be particularly well-suited for this tender. Small and medium enterprises (SMEs) are encouraged to participate, given the emphasis on fostering competition among a diverse range of suppliers. The project not only paves the way for immediate contract opportunities but also serves as a potential gateway for future collaborations as The Growth Company aims to expand its user capabilities beyond the initial rollout.

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Notice Information

Notice Title

Invitation to Tender for the Provision of a Digital Omni Channel Contact Centres

Notice Description

The Growth Company are looking to improve the delivery of our customer experience, aligning our service offer to today's tech-savvy customers. The Growth Company requires a system that will support numerous interactions across multiple touch points whether this is between a customer, prospective customer, or product throughout the whole customer lifecycle. The challenge as an organisation is that all touchpoints (voice, web, email, social media and CRM integration) should have the ability to simultaneously interact using a single interaction. The lack of current integration and interactions ultimately causes a disjointed customer communication that increases repetitive information processing, disjointed communications, inefficiencies ultimately causing frustration to both customers and employees. The aim of this project is to introduce a contact centre solution as a proof of concept to one area of the business to start with a minimum of 8 users. Ultimately, The Growth Company would like the flexibility to scale up when it so desires, potentially over 100 users and beyond. https://in-tendhost.co.uk/manchestergrowthcompany/aspx/ProjectManage/58

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-05ee9f60-27a2-4db5-9e03-645287ab82aa
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/11fdfd9e-e598-4f83-ad09-65f67f0993d0
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72600000 - Computer support and consultancy services

Notice Value(s)

Tender Value
£180,000 £100K-£500K
Lots Value
Not specified
Awards Value
£40,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
11 Jul 20196 years ago
Submission Deadline
11 Mar 2019Expired
Future Notice Date
Not specified
Award Date
23 May 20196 years ago
Contract Period
25 Jun 2019 - 25 Jun 2022 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE BUSINESS GROWTH HUB LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M1 5JW
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
TLD North West (England)
Local Authority
Manchester
Electoral Ward
Deansgate
Westminster Constituency
Manchester Central

Supplier Information

Number of Suppliers
1
Supplier Name

PUZZEL

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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