Notice Information
Notice Title
Out of Hours Calling Handling Service
Notice Description
Rooftop Housing Association Limited (Rooftop) is seeking a Provider with an excellent track record of providing a high standard call handling service for 12 months with an option to extend . The Provider shall provide an out of hours emergency telephone call handling service for residents of Rooftop. The services will relate to emergency responsive repairs and anti-social behaviour. The Provider will be responsible for logging calls appropriately, as per Rooftop's guidelines and procedures. Rooftop has a dedicated in-house team taking these calls from Mon-Fri - 8am -16:30pm therefore the Service Provider will receive and prioritise calls during out of hours. This is an early engagement notice. If a Provider is interested in the above, please email procurement@rooftopgroup.org.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-0608ddc9-68ab-461a-9f08-f8d99acfa718
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/d30f3911-311f-473d-bf58-4f6820f456ea
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- Market Engagement Notice
- Procurement Type
- Standard
- Procurement Category
- Not specified
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- SME
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79510000 - Telephone-answering services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 4 Aug 20232 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- 11 Aug 2023Expired
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planning
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- ROOFTOP HOUSING GROUP LIMITED
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- EVESHAM
- Postcode
- WR11 4YD
- Post Town
- Worcester
- Country
- England
-
- Major Region (ITL 1)
- TLG West Midlands (England)
- Basic Region (ITL 2)
- TLG1 Herefordshire, Worcestershire and Warwickshire
- Small Region (ITL 3)
- TLG12 Worcestershire CC
- Delivery Location
- Not specified
-
- Local Authority
- Wychavon
- Electoral Ward
- Evesham North
- Westminster Constituency
- Droitwich and Evesham
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/d30f3911-311f-473d-bf58-4f6820f456ea
4th August 2023 - Early engagement notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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