Notice Information
Notice Title
Revenues & Benefits Telephony/Chatbot Service
Notice Description
Call-off from G-Cloud 14 framework. Engage Chatbot/Virtual Assistant (Service ID 427098412558827) Engage Telephony DTMF Self Service IVR (Service ID 671778185826929) Engage Telephony Voice and Survey Forms (Service ID 765780190637105) Contract period - 2 years with option for additional 1-year extension.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-060efa4f-c8b5-43db-ab1d-6f55ff8400a8
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/16ebb498-8a61-4de3-94d0-d36fbcd75b39
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- SME
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48000000 - Software package and information systems
Notice Value(s)
- Tender Value
- £321,000 £100K-£500K
- Lots Value
- Not specified
- Awards Value
- £321,000 £100K-£500K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 23 Feb 20262 weeks ago
- Submission Deadline
- 30 Nov 2025Expired
- Future Notice Date
- Not specified
- Award Date
- 19 Dec 20252 months ago
- Contract Period
- 26 Dec 2025 - 25 Dec 2028 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- DORSET COUNCIL
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- DORCHESTER
- Postcode
- DT1 1XJ
- Post Town
- Dorchester
- Country
- England
-
- Major Region (ITL 1)
- TLK South West (England)
- Basic Region (ITL 2)
- TLK6 North Somerset, Somerset and Dorset
- Small Region (ITL 3)
- TLK64 Dorset
- Delivery Location
- TLK South West (England)
-
- Local Authority
- Dorset
- Electoral Ward
- Dorchester West
- Westminster Constituency
- West Dorset
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/16ebb498-8a61-4de3-94d0-d36fbcd75b39
23rd February 2026 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-b5fd17-060efa4f-c8b5-43db-ab1d-6f55ff8400a8-2026-02-23T15:47:51Z",
"date": "2026-02-23T15:47:51Z",
"ocid": "ocds-b5fd17-060efa4f-c8b5-43db-ab1d-6f55ff8400a8",
"language": "en",
"initiationType": "tender",
"tender": {
"id": "DCCIVRVA20251226",
"title": "Revenues & Benefits Telephony/Chatbot Service",
"description": "Call-off from G-Cloud 14 framework. Engage Chatbot/Virtual Assistant (Service ID 427098412558827) Engage Telephony DTMF Self Service IVR (Service ID 671778185826929) Engage Telephony Voice and Survey Forms (Service ID 765780190637105) Contract period - 2 years with option for additional 1-year extension.",
"status": "complete",
"classification": {
"scheme": "CPV",
"id": "48000000",
"description": "Software package and information systems"
},
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"region": "South West",
"countryName": "United Kingdom"
}
]
}
],
"value": {
"amount": 321000,
"currency": "GBP"
},
"procurementMethod": "selective",
"procurementMethodDetails": "Call-off from a framework agreement",
"tenderPeriod": {
"endDate": "2025-11-30T12:00:00Z"
},
"contractPeriod": {
"startDate": "2025-12-26T00:00:00Z",
"endDate": "2028-12-25T23:59:59Z"
},
"suitability": {
"sme": true,
"vcse": false
},
"mainProcurementCategory": "services"
},
"parties": [
{
"id": "GB-SRS-supplierregistration.cabinetoffice.gov.uk/A6tfSM6M",
"name": "Dorset Council",
"identifier": {
"legalName": "Dorset Council",
"scheme": "GB-SRS",
"id": "supplierregistration.cabinetoffice.gov.uk/A6tfSM6M"
},
"address": {
"streetAddress": "County Hall",
"locality": "Dorchester",
"postalCode": "DT1 1XJ",
"countryName": "England"
},
"contactPoint": {
"email": "dp@dorsetcouncil.gov.uk"
},
"roles": [
"buyer"
]
},
{
"id": "GB-COH-02644647",
"name": "Inform Communications",
"identifier": {
"legalName": "Inform Communications",
"scheme": "GB-COH",
"id": "02644647"
},
"address": {
"streetAddress": "13 University Street BT7 1FY GB"
},
"details": {
"scale": "sme",
"vcse": false
},
"roles": [
"supplier"
]
}
],
"buyer": {
"id": "GB-SRS-supplierregistration.cabinetoffice.gov.uk/A6tfSM6M",
"name": "Dorset Council"
},
"awards": [
{
"id": "ocds-b5fd17-060efa4f-c8b5-43db-ab1d-6f55ff8400a8-1",
"status": "active",
"date": "2025-12-19T00:00:00Z",
"datePublished": "2026-02-23T15:47:51Z",
"value": {
"amount": 321000,
"currency": "GBP"
},
"suppliers": [
{
"id": "GB-COH-02644647",
"name": "Inform Communications"
}
],
"contractPeriod": {
"startDate": "2025-12-26T00:00:00Z",
"endDate": "2028-12-25T23:59:59Z"
},
"documents": [
{
"id": "1",
"documentType": "awardNotice",
"description": "Awarded contract notice on Contracts Finder",
"url": "https://www.contractsfinder.service.gov.uk/Notice/16ebb498-8a61-4de3-94d0-d36fbcd75b39",
"datePublished": "2026-02-23T15:47:51Z",
"format": "text/html",
"language": "en"
}
]
}
]
}