Award

GMCA 1262 IT Service Management Tool

GREATER MANCHESTER COMBINED AUTHORITY

This public procurement record has 1 release in its history.

Award

04 Nov 2024 at 13:24

Summary of the contracting process

The Greater Manchester Combined Authority (GMCA) has concluded the procurement process for the "GMCA 1262 IT Service Management Tool" through a direct award method. This tender, classified under the software package and information systems industry category (CPV code 48000000), was focused on a review to ensure the current service desk software meets user needs. The procurement has progressed to the award stage as of 4th November 2024, with Hornbill Technologies Limited being selected as the supplier. The contract, valued at GBP 144,528.96, covers services to be delivered within England, starting from 23rd November 2024 to 22nd November 2025. The tender prioritised suitability for small and medium-sized enterprises (SMEs).

This tender represents a significant opportunity for businesses, particularly those specialising in IT service management solutions, to explore partnership and subcontracting opportunities with Hornbill Technologies Limited or GMCA. Businesses that excel in software development, IT consultancy, and user-focused service tools would find this contract conducive to growth. Due to the nature of the direct award, the engagement could provide a stable and immediate revenue stream, fostering long-term relationships and enabling ongoing service improvements tailored to large organisational needs, like those of the Greater Manchester Combined Authority.

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Notice Title

GMCA 1262 IT Service Management Tool

Notice Description

We are looking to review the current service desk solution to understand if the software will deliver what we are looking for, we are undertaking a requirement gathering on needs from a user perspective. Need for the contract is required due to the ongoing service desk review

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-063a5e46-bded-4f12-a4b2-7fa295d518c4
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f2129e44-36ea-4ec3-8f34-2592ca20da05
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£144,528 £100K-£500K
Lots Value
Not specified
Awards Value
£72,264 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
4 Nov 20241 years ago
Submission Deadline
1 Nov 2024Expired
Future Notice Date
Not specified
Award Date
4 Nov 20241 years ago
Contract Period
23 Nov 2024 - 22 Nov 2025 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
GREATER MANCHESTER COMBINED AUTHORITY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M1 6EU
Post Town
Manchester
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)

Local Authority
Manchester
Electoral Ward
Deansgate
Westminster Constituency
Manchester Central

Supplier Information

Number of Suppliers
1
Supplier Name

HORNBILL TECHNOLOGIES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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