Award

PR2329 - Information Requests Platform

PARLIAMENTARY AND HEALTH SERVICE OMBUDSMAN

This public procurement record has 1 release in its history.

Award

01 May 2026 at 14:53

Summary of the contracting process

The Parliamentary and Health Service Ombudsman has completed a procurement process under the title "PR2329 - Information Requests Platform" to supply Freedom of Information, case, and complaints management software. This contract falls under the software package and information systems industry category. The contract, with a value of £12,000, was awarded using an open procedure to House-on-the-Hill Software Limited, a small or medium-sized enterprise. The contract commenced on 26th April 2026 and will conclude on 25th April 2028, serving locations within England, United Kingdom. Key dates included the tender period end on 22nd April 2026, and the award was made official on 22nd April 2026.

This procurement presents growth opportunities for businesses, particularly those specialising in software development and information systems catering to public sector clients. Such contracts are ideal for small and medium-sized enterprises (SMEs) with expertise in handling requests for information and case management systems. It serves as a potential avenue for SMEs to establish or strengthen their foothold in the public sector, leveraging technological solutions in government operations. Additionally, the success of House-on-the-Hill Software Limited in being awarded the contract underscores the potential for nimble, innovative companies to secure public sector contracts against potentially larger competitors.

Find more tenders on our Open Data Platform.
How relevant is this notice?

Notice Title

PR2329 - Information Requests Platform

Notice Description

To provide FOI, Case and Complaints management software to Parliamentary and Health Service Ombudsman

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-068a3459-3a51-451b-8eaf-8eee3a819946
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/cc864e47-75c2-4a23-80a1-d8d1a86e03a3
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£12,000 Under £100K
Lots Value
Not specified
Awards Value
£12,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
1 May 20261 weeks ago
Submission Deadline
22 Apr 2026Expired
Future Notice Date
Not specified
Award Date
21 Apr 20263 weeks ago
Contract Period
25 Apr 2026 - 25 Apr 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
PARLIAMENTARY AND HEALTH SERVICE OMBUDSMAN
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M2 3HQ
Post Town
Manchester
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)

Local Authority
Manchester
Electoral Ward
Deansgate
Westminster Constituency
Manchester Central

Supplier Information

Number of Suppliers
1
Supplier Name

HOUSE-ON-THE-HILL SOFTWARE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-068a3459-3a51-451b-8eaf-8eee3a819946-2026-05-01T15:53:57+01:00",
    "date": "2026-05-01T15:53:57+01:00",
    "ocid": "ocds-b5fd17-068a3459-3a51-451b-8eaf-8eee3a819946",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "PAHSO001-DN815077-26650284",
        "title": "PR2329 - Information Requests Platform",
        "description": "To provide FOI, Case and Complaints management software to Parliamentary and Health Service Ombudsman",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "48000000",
            "description": "Software package and information systems"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "England",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 12000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2026-04-22T12:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2026-04-26T00:00:00+01:00",
            "endDate": "2028-04-25T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-170601",
            "name": "Parliamentary and Health Service Ombudsman",
            "identifier": {
                "legalName": "Parliamentary and Health Service Ombudsman"
            },
            "address": {
                "streetAddress": "City Gate, 51 Mosley Street",
                "locality": "Manchester",
                "postalCode": "M2 3HQ",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "Procurements@ombudsman.org.uk",
                "telephone": "+44 3000614328"
            },
            "details": {
                "url": "https://www.ombudsman.org.uk/"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-334292",
            "name": "House-on-the-Hill Software Limited",
            "identifier": {
                "legalName": "House-on-the-Hill Software Limited"
            },
            "address": {
                "streetAddress": "127 Stockport Road Marple Stockport SK6 6AF United Kingdom"
            },
            "details": {
                "scale": "sme",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-170601",
        "name": "Parliamentary and Health Service Ombudsman"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-068a3459-3a51-451b-8eaf-8eee3a819946-1",
            "status": "active",
            "date": "2026-04-22T00:00:00+01:00",
            "datePublished": "2026-05-01T15:53:57+01:00",
            "value": {
                "amount": 12000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-334292",
                    "name": "House-on-the-Hill Software Limited"
                }
            ],
            "contractPeriod": {
                "startDate": "2026-04-26T00:00:00+01:00",
                "endDate": "2028-04-25T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/cc864e47-75c2-4a23-80a1-d8d1a86e03a3",
                    "datePublished": "2026-05-01T15:53:57+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}