Notice Information
Notice Title
Single Telephony Solution for Customer Contact Centre and National Service Desk
Notice Description
Single Telephony Solution for Customer Contact Centre and National Service Desk
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-0720a4c4-0b1a-46ed-a5ad-0692b08f9c7d
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/acdf6dfd-03b1-43aa-85be-c2b8a163e303
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Goods
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- SME, VCSE
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
48000000 - Software package and information systems
79512000 - Call centre
Notice Value(s)
- Tender Value
- £250,743 £100K-£500K
- Lots Value
- Not specified
- Awards Value
- £752,231 £500K-£1M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 7 Oct 20254 months ago
- Submission Deadline
- 1 Aug 2025Expired
- Future Notice Date
- Not specified
- Award Date
- 26 Aug 20256 months ago
- Contract Period
- 31 Aug 2025 - 31 Aug 2026 6-12 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NHS ENGLAND
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LONDON
- Postcode
- SE1 8UG
- Post Town
- South East London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI45 Lambeth
- Delivery Location
- Not specified
-
- Local Authority
- Lambeth
- Electoral Ward
- Waterloo & South Bank
- Westminster Constituency
- Vauxhall and Camberwell Green
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/acdf6dfd-03b1-43aa-85be-c2b8a163e303
7th October 2025 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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