Award

Rail Ombudsman Consumer Satisfaction Survey

OFFICE OF RAIL AND ROAD

This public procurement record has 1 release in its history.

Award

08 Mar 2024 at 16:24

Award Notice
Summary of the contracting process

The Office of Rail and Road has successfully completed the procurement process for the "Rail Ombudsman Consumer Satisfaction Survey" project. This service contract falls under the category of customer survey services with a total value of £21,749. The tender was conducted using a direct procurement method with a single tender action below the threshold. The contract period is from 22nd February 2024 to 31st March 2024.

This tender opportunity, awarded to Ipsos (Market Research) Ltd, is relevant for businesses specialised in customer survey services. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise organisations (VCSEs) are encouraged to explore potential collaborations with the buyer, the Office of Rail and Road. The completion of this survey offers a business growth opportunity to entities equipped to deliver high-quality customer satisfaction surveys within the United Kingdom.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Rail Ombudsman Consumer Satisfaction Survey

Notice Description

Rail Ombudsman Consumer Satisfaction Survey conducted jointly with the Rail Ombudsman service provider.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-076a916b-d7a8-4948-80fe-513ddc9bef07
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c0968c4c-5783-41ca-bb8f-616c89219507
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342310 - Customer survey services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£21,749 Under £100K
Lots Value
Not specified
Awards Value
£21,749 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
8 Mar 20241 years ago
Submission Deadline
1 Feb 2024Expired
Future Notice Date
Not specified
Award Date
20 Feb 20242 years ago
Contract Period
22 Feb 2024 - 31 Mar 2024 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
OFFICE OF RAIL AND ROAD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 4QA
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

IPSOS (MARKET RESEARCH

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-076a916b-d7a8-4948-80fe-513ddc9bef07-2024-03-08T16:24:18Z",
    "date": "2024-03-08T16:24:18Z",
    "ocid": "ocds-b5fd17-076a916b-d7a8-4948-80fe-513ddc9bef07",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "ORR/ST/23-72",
        "title": "Rail Ombudsman Consumer Satisfaction Survey",
        "description": "Rail Ombudsman Consumer Satisfaction Survey conducted jointly with the Rail Ombudsman service provider.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79342310",
            "description": "Customer survey services"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "79342311",
                "description": "Customer satisfaction survey"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 21749,
            "currency": "GBP"
        },
        "procurementMethod": "direct",
        "procurementMethodDetails": "Single tender action (below threshold)",
        "tenderPeriod": {
            "endDate": "2024-02-01T17:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2024-02-22T00:00:00Z",
            "endDate": "2024-03-31T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": true
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-GOR-D1117",
            "name": "OFFICE OF RAIL AND ROAD",
            "identifier": {
                "legalName": "OFFICE OF RAIL AND ROAD",
                "scheme": "GB-GOR",
                "id": "D1117"
            },
            "address": {
                "streetAddress": "25 Cabot Square",
                "locality": "London",
                "postalCode": "E144QA",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Gayle Webster",
                "email": "gayle.webster@orr.gov.uk",
                "telephone": "02072823944"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-00948470",
            "name": "Ipsos (Market Research) Ltd",
            "identifier": {
                "legalName": "Ipsos (Market Research) Ltd",
                "scheme": "GB-COH",
                "id": "00948470"
            },
            "address": {
                "streetAddress": "3 Thomas More Square, London, E1W 1YW"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-GOR-D1117",
        "name": "OFFICE OF RAIL AND ROAD"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-076a916b-d7a8-4948-80fe-513ddc9bef07-1",
            "status": "active",
            "date": "2024-02-20T00:00:00Z",
            "datePublished": "2024-03-08T16:24:18Z",
            "value": {
                "amount": 21749,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-00948470",
                    "name": "Ipsos (Market Research) Ltd"
                }
            ],
            "contractPeriod": {
                "startDate": "2024-02-22T00:00:00Z",
                "endDate": "2024-03-31T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/c0968c4c-5783-41ca-bb8f-616c89219507",
                    "datePublished": "2024-03-08T16:24:18Z",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "documentType": "technicalSpecifications",
                    "description": "A redacted copy of the jointly signed SOW (Ipsos, DRO and ORR)",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/4add15db-78f3-4088-81b7-42a7d3d5f081",
                    "format": "application/pdf"
                }
            ]
        }
    ]
}