Award

Customer review service

NATIONAL SAVINGS & INVESTMENTS

This public procurement record has 1 release in its history.

Award

19 Aug 2025 at 13:38

Award Notice
Summary of the contracting process

The National Savings & Investments has completed a public procurement process for a "Customer review service" under the industry category of Customer Relation Management software. The tender, valued at £180,000, involved a direct procurement method through a single tender action (below threshold) targeting services. The procurement was for services to capture customer review data, with delivery locations specified within the United Kingdom. The tender period concluded on 19 May 2025, and the contracting period spans from 1 July 2025 to 30 June 2027. The corresponding award was made to Trustpilot on 5 June 2025, and details were published on 19 August 2025. National Savings & Investments, located in London, acted as the buyer, and Rachel Whellans was the point of contact throughout the process.

This tender provides significant business growth opportunities for enterprises specialising in CRM software, particularly those interested in direct procurement opportunities within the UK service sector. The project is notably suitable for SMEs due to its nature and scale, allowing such businesses to showcase their expertise in managing customer data effectively. Trustpilot, a large-scale supplier, is an example of a company well-suited to deliver within this domain, highlighting the potential for other comparable businesses to engage in similar future tenders. Involvement in such government contracts can enhance a company's portfolio, boosting credibility and market presence.

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Notice Information

Notice Title

Customer review service

Notice Description

Service to capture customer review data

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0864dd7c-24bf-4eb9-b567-ec85cb27e9d3
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/4778af3e-2fab-42c6-ac5a-b18db9886cfb
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48445000 - Customer Relation Management software package

Notice Value(s)

Tender Value
£180,000 £100K-£500K
Lots Value
Not specified
Awards Value
£180,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
19 Aug 20256 months ago
Submission Deadline
19 May 2025Expired
Future Notice Date
Not specified
Award Date
4 Jun 20258 months ago
Contract Period
30 Jun 2025 - 30 Jun 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NATIONAL SAVINGS & INVESTMENTS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 9HA
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
Not specified
Local Authority
Southwark
Electoral Ward
Borough & Bankside
Westminster Constituency
Bermondsey and Old Southwark

Supplier Information

Number of Suppliers
1
Supplier Name

TRUSTPILOT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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