Award

Customer Engagement Platform

WIRRAL BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Award

27 Apr 2022 at 09:38

Award Notice
Summary of the contracting process

Wirral Borough Council is seeking suppliers for a contract titled "Customer Engagement Platform" within the IT services sector. This procurement addresses the development of an automated online system designed to enhance citizen engagement, enabling the creation of intelligent online forms and real-time updates. The tender process is complete, and the contract was awarded on 8 March 2022. The contract period spans from 22 March 2022 to 21 March 2024, with a total value of £240,000. The service is expected to be delivered in England.

This contract represents a valuable opportunity for businesses specialising in IT services, particularly those with expertise in software development and system integration. Companies that can provide innovative online solutions and improve citizen interaction through technology will be well-suited to compete. The procurement method employed denotes an alternative approach, opening the door for a variety of suppliers to showcase their capabilities in delivering advanced customer engagement solutions.

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Notice Information

Notice Title

Customer Engagement Platform

Notice Description

Provision of an automated, online experience to citizens which can be embedded within corporate websites. Intelligent online forms channel-shift away from expensive forms of contact. Automated status updates, task direction, and approvals. Ability to build new forms. and integrate with existing back-office systems and technologies. There is a provision for an extension of 1 + 1years

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0884cc70-f0ed-443e-a56f-3c73fcd0e834
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f9a3ba68-93b3-4f7d-9392-3d516781bfdf
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£240,000 £100K-£500K
Lots Value
Not specified
Awards Value
£240,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
27 Apr 20223 years ago
Submission Deadline
21 Feb 2022Expired
Future Notice Date
Not specified
Award Date
8 Mar 20223 years ago
Contract Period
22 Mar 2022 - 21 Mar 2024 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WIRRAL BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRKENHEAD
Postcode
CH41 5AL
Post Town
Chester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD74 Wirral
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Wirral
Electoral Ward
Birkenhead and Tranmere
Westminster Constituency
Birkenhead

Supplier Information

Number of Suppliers
1
Supplier Name

GRANICUS-FIRMSTEP

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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