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Case Management System

Cabinet Office

This public procurement record has 1 release in its history.

Award

06 Oct 2026 at 15:26

Award Notice
Summary of the contracting process

The Cabinet Office procured an off-the-shelf case management system for its Parliamentary and Correspondence Team, Freedom of Information Team and Civil Service Pensions Team. The system, eCase, is used to manage correspondence, parliamentary questions and freedom of information requests. This is a software service delivered for the Cabinet Office in London. The requirement concerns a shared system used by the three teams, rather than separate tools for each function.

The procurement is complete and was awarded to Fivium Limited on 30 September 2026. The award value was £131,900. The contract period runs from 8 October 2026 to 7 October 2027. The Cabinet Office used a selective procedure to call off from a framework agreement. The original tender submission deadline was 24 September 2026. The stated procurement value was £131,900. The opportunity was identified as suitable for small and medium-sized enterprises. The available outcome records one active award to the selected supplier.

This award demonstrates demand from the Cabinet Office for an off-the-shelf case management system supporting correspondence, parliamentary questions and freedom of information requests across multiple teams. Suppliers competing for a future requirement of this kind would need a ready-to-deploy system that can handle these distinct case types and support shared access across teams. Experience configuring workflows for public-sector correspondence and information requests would be relevant to demonstrating fit. The buyer used a framework call-off route, so credible suppliers would also need to be positioned to compete through an applicable framework. The award went to an SME, and the requirement was marked suitable for SMEs, indicating that smaller software providers can compete for this scale of service.

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Notice Information

Notice Title

Case Management System

Notice Description

The Parliamentary and Correspondence Team (PCT), Freedom of Information Team (FOI) and Civil Service Pensions Team (CSP) all share access to a case management system, eCase handles correspondence, parliamentary questions and freedom of information requests off the-shelf.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-09154744-b725-4a7f-bf9d-ad2b505a67ca
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d29b9bc1-d66c-4f40-a87a-ea596a9628c9
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£131,900 £100K-£500K
Lots Value
Not specified
Awards Value
£131,900 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
6 Oct 2026Today
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
30 Sep 20261 weeks ago
Contract Period
8 Oct 2026 - 7 Oct 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Cabinet Office
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 4PU
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

Fivium Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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