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NHS London Emergency Department Digital Front Door solution

LONDON NORTH WEST UNIVERSITY HEALTHCARE NHS TRUST

This public procurement record has 1 release in its history.

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08 Sep 2025 at 14:10

Summary of the contracting process

The London North West University Healthcare NHS Trust recently completed a procurement process for the NHS London Emergency Department Digital Front Door solution. This tender involved the provision of an e-Triage service across five emergency departments in London. The project falls under the industry category of "Clinical information system" with a focus on IT software development and consultancy services. The procurement, which used a selective method, was a call-off from a framework agreement. The contract, with a value of £1,191,668 GBP, will run from 1st June 2025 to 31st May 2028. Key roles were played by London North West University Healthcare NHS Trust as the buyer and eConsult Health Limited as the supplier.

This procurement represents a significant opportunity for businesses involved in IT software development, particularly those specialising in healthcare information systems. Companies capable of delivering comprehensive digital solutions with a focus on system integration and user software development would have been well-suited for such a project. Despite being a call-off from a framework agreement, this opportunity highlights the potential for IT and software service providers to engage with large-scale public healthcare projects and expand their portfolio within the public sector.

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Notice Title

NHS London Emergency Department Digital Front Door solution

Notice Description

Provision of an e-Triage service across 5 emergency departments in London

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0927204a-827f-49f9-b5ef-1a61e54b7515
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c5ce48b5-bb15-4f69-b539-43b4a00a5d81
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support


CPV Codes

48000000 - Software package and information systems

48810000 - Information systems

48814400 - Clinical information system

72200000 - Software programming and consultancy services

72211000 - Programming services of systems and user software

72212517 - IT software development services

Notice Value(s)

Tender Value
£1,191,668 £1M-£10M
Lots Value
Not specified
Awards Value
£1,191,668 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
8 Sep 20255 months ago
Submission Deadline
19 May 2025Expired
Future Notice Date
Not specified
Award Date
28 Jul 20257 months ago
Contract Period
31 May 2025 - 31 May 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
LONDON NORTH WEST UNIVERSITY HEALTHCARE NHS TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HARROW
Postcode
HA1 3UJ
Post Town
Harrow
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI72 Brent
Delivery Location
Not specified

Local Authority
Brent
Electoral Ward
Northwick Park
Westminster Constituency
Brent West

Supplier Information

Number of Suppliers
1
Supplier Name

ECONSULT HEALTH

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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