Award

NHSR_97 Zendesk Licences

NHS RESOLUTION

This public procurement record has 1 release in its history.

Award

30 Aug 2022 at 11:57

Summary of the contracting process

The NHS Resolution has recently awarded a contract for Zendesk Licences under a selective procurement method, calling off from a framework agreement. The contract value is £190,080 in GBP, with a contract period starting on February 21, 2022, and ending on February 20, 2024. The tender period ended on February 7, 2022. The procurement falls under the services category and the buying organization is NHS Resolution based in London, United Kingdom.

This awarded tender for Zendesk Licences by NHS Resolution presents opportunities for service providers in the software-related services industry. Businesses that have expertise in providing software-related services and are interested in serving the healthcare sector in the UK would be well-suited to compete. Understanding the NHS procurement process, meeting the contract deadlines, and demonstrating good value for money would be key factors for businesses looking to grow through this opportunity.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

NHSR_97 Zendesk Licences

Notice Description

NHSR_97 Zendesk Licences

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0934a790-2fc7-4c82-ba28-eab3a5568694
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/483d2e70-2e4c-4eb5-b034-4100c8fccbf3
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72260000 - Software-related services

Notice Value(s)

Tender Value
£190,080 £100K-£500K
Lots Value
Not specified
Awards Value
£190,080 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
30 Aug 20223 years ago
Submission Deadline
7 Feb 2022Expired
Future Notice Date
Not specified
Award Date
21 Feb 20224 years ago
Contract Period
21 Feb 2022 - 20 Feb 2024 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
NHS RESOLUTION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 4PU
Post Town
East London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified

Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

ZENDESK

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-0934a790-2fc7-4c82-ba28-eab3a5568694-2022-08-30T12:57:45+01:00",
    "date": "2022-08-30T12:57:45+01:00",
    "ocid": "ocds-b5fd17-0934a790-2fc7-4c82-ba28-eab3a5568694",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "CF-1053200D0O000000rwimUAA",
        "title": "NHSR_97 Zendesk Licences",
        "description": "NHSR_97 Zendesk Licences",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72260000",
            "description": "Software-related services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 190080,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2022-02-07T12:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2022-02-21T00:00:00Z",
            "endDate": "2024-02-20T23:59:59Z"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-217719",
            "name": "NHS Resolution",
            "identifier": {
                "legalName": "NHS Resolution"
            },
            "address": {
                "streetAddress": "South Colonnade",
                "locality": "London",
                "postalCode": "E14 4PU",
                "countryName": "GB"
            },
            "contactPoint": {
                "name": "Procurement",
                "email": "nhsr.procurement@nhs.net"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-217793",
            "name": "Zendesk Uk Ltd",
            "identifier": {
                "legalName": "Zendesk Uk Ltd"
            },
            "address": {
                "streetAddress": "null"
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-217719",
        "name": "NHS Resolution"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-0934a790-2fc7-4c82-ba28-eab3a5568694-1",
            "status": "active",
            "date": "2022-02-21T00:00:00Z",
            "datePublished": "2022-08-30T12:57:45+01:00",
            "value": {
                "amount": 190080,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-217793",
                    "name": "Zendesk Uk Ltd"
                }
            ],
            "contractPeriod": {
                "startDate": "2022-02-21T00:00:00Z",
                "endDate": "2024-02-20T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/483d2e70-2e4c-4eb5-b034-4100c8fccbf3",
                    "datePublished": "2022-08-30T12:57:45+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}