Tender

A FULLY MANAGED END-TO-END IT SUPPORT SERVICE TO THE NORTH LONDON CORONER'S JURISDICTION

LONDON BOROUGH OF HARINGEY

This public procurement record has 1 release in its history.

Tender

05 Jan 2022 at 14:42

Tender Notice
Summary of the contracting process

The London Borough of Haringey is seeking bids for a fully managed end-to-end IT support service specifically for the North London Coroner's jurisdiction. This procurement, classified under the industry category of IT services, is currently in the active tender stage, with bids due by 7th February 2022 at 17:00 GMT. The contract, valued at £250,000, will commence on 1st April 2022 and is expected to run until 31st March 2025. Interested firms should ensure they are familiar with the open procedure stipulated for this procurement process.

This tender presents a significant opportunity for businesses specialising in IT services, particularly those offering consulting, software development, and support. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to participate, as the project requires robust support services that may cater to diverse technical needs. Companies equipped to handle both on-site and remote support and capable of managing service level agreements efficiently will find this opportunity particularly suitable for fostering business growth.

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Notice Information

Notice Title

A FULLY MANAGED END-TO-END IT SUPPORT SERVICE TO THE NORTH LONDON CORONER'S JURISDICTION

Notice Description

Provide a fully managed end-to-end IT infrastructure and support service, which includes: A1 the provision of end-to end IT support, between the hours of 8am and 6pm, Monday to Friday, excluding public holidays. A2 on-site and remote, first, second, and third-line support, either directly or via triage and liaising with third party service providers to achieve satisfactory conclusion to issues raised and meet agreed service levels of the entire service. A3 enabling the coroner's service to log support calls by telephone, email or on a portal and have the calls responded to in a timely manner, with resolution within the agreed Service Level Agreement parameters contained in Appendix X. All calls logged should be identified by a call reference number and users should either be able view the status of calls on a portal or receive regular email status updates. More detailed specifications are available in the tender pack.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-09cbcb98-c04e-4dda-b8c8-017247099eac
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a2d92cb7-fa2e-4cf9-98d1-6fa9bec3b29f
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£250,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
5 Jan 20224 years ago
Submission Deadline
7 Feb 2022Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Mar 2022 - 31 Mar 2025 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF HARINGEY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
N22 8LE
Post Town
North London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI43 Haringey and Islington
Delivery Location
TLI London
Local Authority
Haringey
Electoral Ward
Bounds Green
Westminster Constituency
Southgate and Wood Green

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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