Award

CAFCASS Provision of Cloud Contact centre as a Service (CCaaS) and Cloud telephony Services

CAFCASS

This public procurement record has 1 release in its history.

Award

08 Jun 2020 at 17:55

Summary of the contracting process

The procurement process, initiated by Cafcass, involved the tender titled "Provision of Cloud Contact centre as a Service (CCaaS) and Cloud Telephony Services," classified under the software package and information systems category. Located in Coventry, England, this contract was awarded on 15 April 2019, with a total contract value of £36,540, and a duration of 12 months starting from 1 May 2019, with the potential for two extensions of 12 months each. The procurement method used was selective, via a call-off from a framework agreement, and the tender period concluded on 1 April 2019.

This tender presents significant opportunities for businesses, particularly in the IT and telecommunications sectors, looking to expand their offerings in cloud-based services. Small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are particularly encouraged to participate, aligning with the buyer's commitment to inclusive procurement. Companies with expertise in cloud hosting, software, and support services would be well-suited to submit competitive bids, allowing them to grow their client base through public sector engagement.

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Notice Title

CAFCASS Provision of Cloud Contact centre as a Service (CCaaS) and Cloud telephony Services

Notice Description

FOR TRANSPARENCY PURPOSES ONLY. Awarded under G Cloud 10 RM 1557.10 Lot 1 - Cloud hosting Lot 2 - Cloud software Lot 3 - Cloud support Awarded for 12 months which can be extended by the buyer for two periods of 12 months each.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0ae9deeb-46c9-4f21-a99c-d2edcb11d744
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1fb5dd1e-b7a8-4f5d-a89d-5f0197e3fe18
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£36,540 Under £100K
Lots Value
Not specified
Awards Value
£36,540 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
8 Jun 20205 years ago
Submission Deadline
1 Apr 2019Expired
Future Notice Date
Not specified
Award Date
14 Apr 20196 years ago
Contract Period
30 Apr 2019 - 30 Apr 2020 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
CAFCASS
Contact Name
CAFCASS
Contact Email
procurement@cafcass.gov.uk
Contact Phone
03004564000

Buyer Location

Locality
COVENTRY
Postcode
CV4 7JJ
Post Town
Coventry
Country
England

Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG33 Coventry
Delivery Location
Not specified

Local Authority
Coventry
Electoral Ward
Wainbody
Westminster Constituency
Coventry South

Supplier Information

Number of Suppliers
1
Supplier Name

CIRRUS RESPONSE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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