Award

Telephone Payment Services

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Award

25 Feb 2026 at 15:23

Award Notice
Summary of the contracting process

The public procurement process for "Telephone Payment Services" was conducted by H M Revenue & Customs, located at 100 Parliament Street, London, England. This tender falls under the industry category of software programming and consultancy services, classified by the CPV code 72200000. The procurement utilised a selective method, executed as a call-off from a framework agreement. This tender progressed to the award stage on 5th February 2026, with the contract period commencing on 14th February 2026 and concluding on 13th November 2027. The contract was valued at £1,703,000 GBP, excluding suitability for small and medium enterprises (SMEs) and voluntary, community and social enterprises (VCSEs).

This tender represents significant business growth opportunities for companies involved in the provision of software programming and consultancy services within the United Kingdom. Large enterprises, particularly those experienced in delivering telephone payment solutions, would be ideally suited to compete given the scale and requirements of the contract. Partnering with a prestigious contracting authority such as H M Revenue & Customs on this project could enhance a supplier's reputation and provide a substantial boost in credibility and industry recognition.

Find more tenders on our Open Data Platform.
How relevant is this notice?

Notice Information

Notice Title

Telephone Payment Services

Notice Description

Provision of Telephone Payment Services for the initial term of 21 months.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0c4daaf7-384c-45c9-9263-e74b0cf94322
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1a63bcd5-dbfa-425c-a185-0e8f8c2332dd
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72200000 - Software programming and consultancy services

Notice Value(s)

Tender Value
£1,703,000 £1M-£10M
Lots Value
Not specified
Awards Value
£1,703,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
25 Feb 20262 weeks ago
Submission Deadline
7 Jan 2026Expired
Future Notice Date
Not specified
Award Date
5 Feb 20261 months ago
Contract Period
14 Feb 2026 - 13 Nov 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SS99 1AA
Post Town
Southend-on-Sea
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH31 Southend-on-Sea
Delivery Location
Not specified
Local Authority
Southend-on-Sea
Electoral Ward
Victoria
Westminster Constituency
Southend East and Rochford

Supplier Information

Number of Suppliers
1
Supplier Name

PCI-PAL (U.K.

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-0c4daaf7-384c-45c9-9263-e74b0cf94322-2026-02-25T15:23:59Z",
    "date": "2026-02-25T15:23:59Z",
    "ocid": "ocds-b5fd17-0c4daaf7-384c-45c9-9263-e74b0cf94322",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "CW105620",
        "title": "Telephone Payment Services",
        "description": "Provision of Telephone Payment Services for the initial term of 21 months.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72200000",
            "description": "Software programming and consultancy services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 1703000,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2026-01-07T17:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2026-02-14T00:00:00Z",
            "endDate": "2027-11-13T23:59:59Z"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-GOR-D25",
            "name": "H M REVENUE & CUSTOMS",
            "identifier": {
                "legalName": "H M REVENUE & CUSTOMS",
                "scheme": "GB-GOR",
                "id": "D25"
            },
            "address": {
                "streetAddress": "100 PARLIAMENT STREET",
                "locality": "LONDON",
                "postalCode": "SS991AA",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "e.procurement@hmrc.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-03960535",
            "name": "PCI-PAL (U.K.) Limited",
            "identifier": {
                "legalName": "PCI-PAL (U.K.) Limited",
                "scheme": "GB-COH",
                "id": "03960535"
            },
            "address": {
                "streetAddress": "Unit 7 Gamma Terrace West Road Masterlord Estate Ipswich Suffolk IP3 9FF"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-GOR-D25",
        "name": "H M REVENUE & CUSTOMS"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-0c4daaf7-384c-45c9-9263-e74b0cf94322-1",
            "status": "active",
            "date": "2026-02-05T00:00:00Z",
            "datePublished": "2026-02-25T15:23:59Z",
            "value": {
                "amount": 1703000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-03960535",
                    "name": "PCI-PAL (U.K.) Limited"
                }
            ],
            "contractPeriod": {
                "startDate": "2026-02-14T00:00:00Z",
                "endDate": "2027-11-13T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/1a63bcd5-dbfa-425c-a185-0e8f8c2332dd",
                    "datePublished": "2026-02-25T15:23:59Z",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}