Planning

Cloud Contact Centre

LINCOLNSHIRE PARTNERSHIP NHS FOUNDATION

This public procurement record has 2 releases in its history.

Planning

06 Jul 2021 at 13:40

Planned Procurement Notice
Planning

06 Jul 2021 at 13:14

Planned Procurement Notice
Summary of the contracting process

The Lincolnshire Partnership NHS Foundation Trust is currently in the planning stage of a procurement process for a cloud-based contact centre system, titled "Cloud Contact Centre." This initiative falls under the IT services industry category with a budget of £60,000. The planned contract period runs from 12 August 2021 to 31 August 2025, with the Trust looking to confirm requirements by 1 November 2021. The procurement is taking place in Lincoln, East Midlands, United Kingdom.

This tender presents substantial growth opportunities for small and medium-sized enterprises (SMEs) specialising in IT services, particularly those offering cloud solutions and telecommunications. Businesses well-suited to compete for this contract would benefit from capabilities in software development, system integration, and providing robust customer support solutions. The Trust's approach indicates potential for collaboration with other local organisations, making this a strategic opportunity for SMEs looking to expand their footprint in the public sector.

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Notice Information

Notice Title

Cloud Contact Centre

Notice Description

Lincolnshire Partnership NHS Foundation Trust is seeking to procure a cloud-based contact centre system that should offer all the core functionality of internal and external calling, desk phone, softphone and other device calling, easily configurable call flow options, voicemail, dynamic scaling up of users, call recording and reporting. Additionally, it should support integration to other systems, have good resiliency options and be able to support omnichannel. Currently the Trust is looking to approach the market only to inform requirements and so do not yet have any detailed information or user numbers defined, we may also work with the wider Lincolnshire system if there is interest.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0d04a3c3-d96b-478f-97f0-ea3610ac9f42
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9161c225-7aba-4eae-a3be-0dfd03fba183
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planned Procurement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£60,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
6 Jul 20214 years ago
Submission Deadline
Not specified
Future Notice Date
1 Nov 2021Expired
Award Date
Not specified
Contract Period
11 Aug 2021 - 31 Aug 2025 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LINCOLNSHIRE PARTNERSHIP NHS FOUNDATION
Additional Buyers

UNITED LINCOLNSHIRE HOSPITALS NHS TRUST

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LINCOLN
Postcode
LN5 7JH
Post Town
Lincoln
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF3 Lincolnshire
Small Region (ITL 3)
TLF30 Lincolnshire CC
Delivery Location
TLF East Midlands (England)
Local Authority
Lincoln
Electoral Ward
Park
Westminster Constituency
Lincoln

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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