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Longhurst Out of Hours Call Centre

Echelon Consultancy

This public procurement record has 1 release in its history.

Tender

14 Feb 2022 at 14:01

Tender Notice
Summary of the contracting process

The Longhurst Group, represented by Echelon Consultancy Ltd, is currently inviting tenders for the "Longhurst Out of Hours Call Centre" project. This open procurement process is in the active tender stage and will conclude on 16 March 2022. The project falls within the services industry, specifically in telephone-answering and call centre services, with a significant contract value estimated at £650,000 over a five-year term, starting from 27 June 2022 through to 26 June 2027. This opportunity is particularly relevant for businesses capable of providing efficient and reliable call handling services, with a delivery area that includes the entire United Kingdom and beyond.

This tender represents a valuable opportunity for SMEs specialising in telecommunications and customer service, especially those with experience in managing out-of-hours operations. Given the long-term the nature of the contract, businesses equipped with scalable resources and a robust operational framework would be particularly well-suited to compete for this contract. Successful bidders will not only secure a substantial income stream but also enhance their reputation through association with a reputable organisation like the Longhurst Group.

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Notice Information

Notice Title

Longhurst Out of Hours Call Centre

Notice Description

Longhurst Group is seeking solutions from suitably qualified and experienced Service Providers to enter into a long-term arrangement for the delivery of their Out of Hours call handling services. Longhurst Group intends to enter into contract with the successful Service Provider for a period of 5 years, with an initial term of three years and 2 further one year extensions. The estimated value of the contract is c PS130k pa ex VAT.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0d41a857-85f6-406a-97cb-b39e8ebacb75
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c45c12af-c42f-4c98-8f27-499c88708481
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79510000 - Telephone-answering services

79512000 - Call centre

Notice Value(s)

Tender Value
£650,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
14 Feb 20224 years ago
Submission Deadline
16 Mar 2022Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
27 Jun 2022 - 26 Jun 2027 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Echelon Consultancy
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BOSTON
Postcode
PE21 7TQ
Postcode Area
Peterborough
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF3 Lincolnshire
Small Region (ITL 3)
TLF30 Lincolnshire CC
Delivery Location
Not specified
Local Authority
Boston
Electoral Ward
Wyberton
Westminster Constituency
Boston and Skegness

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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