Tender

SpBC Contract for contact centre telephony solution

SE SHARED SERVICES

This public procurement record has 3 releases in its history.

TenderAmendment

21 Aug 2019 at 15:42

TenderAmendment

12 Aug 2019 at 15:05

Tender

12 Aug 2019 at 14:58

Summary of the contracting process

Spelthorne Borough Council is currently seeking suppliers for a contact centre telephony solution, with the tender titled "SpBC Contract for contact centre telephony solution." This procurement falls under the services category and is classified under CPV codes related to telephone switchboards and equipment. The tender is at the 'Tender' stage and submissions are due by 13 September 2019. The awarded contract is expected to commence on 28 October 2019 and will run for a duration of four years, concluding on 28 October 2023. The procurement method is open, allowing participation from eligible suppliers across various locations, including the UK and overseas territories.

This tender presents a valuable opportunity for businesses in the telecommunications sector, especially those specialising in contact centre solutions, telephone equipment, and related services. Providers that are equipped to deliver innovative telephony systems and show expertise in customer service technology will be well-placed to compete. Given that small and medium-sized enterprises are encouraged to apply, this could pave the way for SMEs to expand their market reach by delivering services to a public sector client.

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Notice Title

SpBC Contract for contact centre telephony solution

Notice Description

Spelthorne Borough Council are currently out to tender for the provision of a contact centre telephony solution. Suppliers that would like to take part in this tender process are invited to 'Express Interest' upon which they will be give access to the full tender documentation through this e-tendering system. When the tender documents have been made available involved suppliers will receive notification via email and the tender documents can be accessed from the 'My Tenders' area of this website and selecting the 'View Details' button of this project. The deadline for the return of submissions is the 13 September 2019. Please allow sufficient time to make your return as late submissions will not be permitted. Any questions relating to this tender should be made via correspondence on the website and can be addressed to the main contact as shown in the details above. Additional information: Is a Recurrent Procurement Type? : No

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0d90652a-ef64-4efd-8db0-931df1a53750
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ae4081ca-032e-47e9-9171-a7577491a257
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment


CPV Codes

32429000 - Telephone network equipment

32543000 - Telephone switchboards

32550000 - Telephone equipment

32551000 - Telephone cables and associated equipment

Notice Value(s)

Tender Value
£160,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
21 Aug 20196 years ago
Submission Deadline
27 Sep 2019Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
28 Oct 2019 - 28 Oct 2023 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
SE SHARED SERVICES
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SURREY
Postcode
TW18 1XB
Post Town
Twickenham
Country
England

Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ25 West Surrey
Delivery Location
Not specified

Local Authority
Spelthorne
Electoral Ward
Staines
Westminster Constituency
Spelthorne

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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