Notice Information
Notice Title
Bespoke Customer Service Training - AWARD
Notice Description
The council is looking to deliver a bespoke customer service programme specifically targeted for officers who deliver a front-line service either face to face or over the phone to a diverse range of citizens in Sandwell. The training package needs to deliver face to face sessions in small groups as well as the option to develop a training design that can be converted by Sandwell's inhouse Learning & Development team to an eLearning course for all Sandwell Council employees. The face to face sessions will need to be delivered at one of the Sandwell Council sites. The estimated budget available for the delivery of this training is PS90,000 and the contract period will be for 1 year, commencing April 2024. This information is intended to assist with the preparation of your bid. The Council does not bind itself to this or any other figure and is not a guarantee of business which may be generated from this contract.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-0da142d9-bc13-496a-b2a3-ed9b58abdf79
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/93b08432-5be1-4e0f-baac-669a3a2a8f4f
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
73 - Research and development services and related consultancy services
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
73220000 - Development consultancy services
79400000 - Business and management consultancy and related services
79410000 - Business and management consultancy services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- £90,000 Under £100K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 12 Apr 20241 years ago
- Submission Deadline
- 16 Feb 2024Expired
- Future Notice Date
- Not specified
- Award Date
- 11 Apr 20241 years ago
- Contract Period
- 31 Mar 2024 - 31 Mar 2025 6-12 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- SANDWELL METROPOLITAN BOROUGH COUNCIL
- Contact Name
- Clair Norton
- Contact Email
- clair_norton@sandwell.gov.uk
- Contact Phone
- 0121 569 5732
Buyer Location
- Locality
- WEST MIDLANDS
- Postcode
- B69 3DB
- Post Town
- Birmingham
- Country
- England
-
- Major Region (ITL 1)
- TLG West Midlands (England)
- Basic Region (ITL 2)
- TLG3 West Midlands
- Small Region (ITL 3)
- TLG37 Sandwell
- Delivery Location
- Not specified
-
- Local Authority
- Sandwell
- Electoral Ward
- Oldbury
- Westminster Constituency
- West Bromwich
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/93b08432-5be1-4e0f-baac-669a3a2a8f4f
12th April 2024 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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