Award

CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SYSTEM AND SUPPORTING TECHNOLOGIES

CAPITALESOURCING

This public procurement record has 1 release in its history.

Award

18 Jan 2024 at 10:48

Award Notice
Summary of the contracting process

The Royal Borough of Kensington & Chelsea (RBKC) has awarded a contract for a Customer Relationship Management (CRM) System and supporting technologies to Hitachi Solutions Europe Ltd. The contract, procured through the CCS G-Cloud 13 Framework Agreement, has a total value of £3,400,000. The contract will be active for an initial 24-month period, with an option to extend for an additional 12 months. The procurement method used was selective, with a call-off from a framework agreement. The tender period ended on 2nd November 2023, and the contract period starts on 17th January 2024 and ends on 16th January 2026 in London.

This tender for CRM services presents opportunities for businesses, particularly those in IT services with expertise in consulting, software development, and support. Small and medium-sized enterprises (SMEs) may find this opportunity attractive, given the tender's suitability for SMEs. Companies that have experience in System Integration Services and have the capability to deliver the required services over the contract period are well-suited to compete for this tender. The buyer, capitalEsourcing, plays a key role in this procurement process as the contracting authority for RBKC.

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Notice Information

Notice Title

CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SYSTEM AND SUPPORTING TECHNOLOGIES

Notice Description

The Royal Borough of Kensington & Chelsea (RBKC) has awarded a call of contract to 1 sole contractor for the delivery of a System Integration Service for the RBKC Customer Relationship Management (CRM) Solution. The contract was procured via the CCS G-Cloud 13 Framework Agreement reference RM1557.13. The contract will be established for an initial duration of 24 months (inclusive of a break clause after 3 months), with the option to extend for a further 12 months at RBKC's discretion.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0e737f4d-c78f-4b65-b3e0-cdb97b529d50
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/af96e6e4-6e35-4d62-962d-96959116f897
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£3,400,000 £1M-£10M
Lots Value
Not specified
Awards Value
£3,400,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
18 Jan 20242 years ago
Submission Deadline
2 Nov 2023Expired
Future Notice Date
Not specified
Award Date
16 Jan 20242 years ago
Contract Period
17 Jan 2024 - 16 Jan 2026 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CAPITALESOURCING
Contact Name
Not specified
Contact Email
lauren.wheatcroft@rbkc.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
W8 7NX
Post Town
West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI33 Kensington & Chelsea and Hammersmith & Fulham
Delivery Location
TLI London
Local Authority
Kensington and Chelsea
Electoral Ward
Campden
Westminster Constituency
Kensington and Bayswater

Supplier Information

Number of Suppliers
1
Supplier Name

HITACHI SOLUTIONS EUROPE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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