Notice Information
Notice Title
Unified Communications
Notice Description
SYHA is looking to replace the existing system with a Unified Communications Solution that is fully integrated with Office 365. The key requirements for the replacement solution are: - A Telephony and Contact Centre solution which can be used from any location using any device i.e. That is any office, from home and even when working as a mobile user. - Contact Centre solution which provides omni-channel options e.g. voice, email, web chat, social media and txt integration using any form of these communications for inbound and outbound contacts. - PCI DSS compliant call recording solution which automatically pauses and then starts call recordings for the customer services and repairs contact centres. - A Call Recording solution which records all calls coming in and out of the business from any location. The Call Recording Solution must also have a facility to evaluate and score the recorded calls. - Wallboard software to display call queues, important messages, etc. - CTI integration to screen pop customer records which are held in SYHA's Housing management system from Civica. - The solution that can be resiliently provisioned and which has no single points of failure for all components. - The solution needs to easily accommodate growth and contraction of users across SYHA.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-0ec8f4e6-23b2-44dd-a32f-76743c86294b
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/adc129c8-7acd-42d5-9c2c-781af11c6171
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
32 - Radio, television, communication, telecommunication and related equipment
-
- CPV Codes
32500000 - Telecommunications equipment and supplies
Notice Value(s)
- Tender Value
- £500,000 £500K-£1M
- Lots Value
- Not specified
- Awards Value
- £630,000 £500K-£1M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 5 Jun 20187 years ago
- Submission Deadline
- 5 Feb 2018Expired
- Future Notice Date
- Not specified
- Award Date
- 16 Mar 20187 years ago
- Contract Period
- 30 Apr 2018 - 31 Aug 2021 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- SOUTH YORKSHIRE HOUSING ASSOCIATION
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- BRIGHOUSE
- Postcode
- HD6 3UH
- Post Town
- Huddersfield
- Country
- England
-
- Major Region (ITL 1)
- TLE Yorkshire and The Humber
- Basic Region (ITL 2)
- TLE4 West Yorkshire
- Small Region (ITL 3)
- TLE44 Calderdale and Kirklees
- Delivery Location
- TLE Yorkshire and The Humber
-
- Local Authority
- Calderdale
- Electoral Ward
- Rastrick
- Westminster Constituency
- Calder Valley
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/adc129c8-7acd-42d5-9c2c-781af11c6171
5th January 2018 - Opportunity notice on Contracts Finder
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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