Award

OF837 - Public Facing Services

OFFICE OF QUALIFICATIONS AND EXAMINATIONS REGULATION (OFQUAL)

This public procurement record has 1 release in its history.

Award

10 Jun 2021 at 16:45

Award Notice
Summary of the contracting process

The Office of Qualifications and Examinations Regulation (Ofqual) has recently completed a procurement process titled "OF837 - Public Facing Services." This initiative aimed to enhance public interaction and improve the operator experience for public facing services, particularly in response to increased contact volumes following the COVID-19 pandemic. The procurement process, classified under IT services: consulting, software development, Internet, and support, was conducted using an open procedure. The contract period spans from 7th June 2021 to 30th July 2021, with a total contract value of £74,275. The service is specifically needed in the West Midlands region of the United Kingdom.

This tender presents a lucrative opportunity for businesses specialising in IT services, particularly those offering consulting, software development, and support. Small and medium-sized enterprises (SMEs) will find this process particularly relevant, especially those with a focus on improving user experience and operational efficiency in public services. As public sector agencies increasingly seek innovative solutions to enhance their service delivery, businesses that can demonstrate expertise in enhancing public-facing operations may stand to benefit significantly from this contract.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

OF837 - Public Facing Services

Notice Description

Ofqual contacts from the public moved from low double digits per day, to over 1,000 per day with the impact of COVID-19 during the summer 2020. With the ongoing high-profile media and public spotlight, Ofqual wish to improve alignment and communication across Public Facing Services (PFSs). The intent is to remove inefficiencies, identify innovations/solutions to reduce unnecessary public contacts by making information more accessible and PFSs focused on citizen's needs. Specifically, this work needs to improve the PFS operator experience (CWM portal interface) and pave the way to enable the extension of the CWM portal application to other PFS transactions, by introducing new features and improved user experience.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0efe6097-09b0-4b97-99fd-43b8bea23352
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1e21beb9-3f86-490d-bc10-6f5b23055f54
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

72200000 - Software programming and consultancy services

Notice Value(s)

Tender Value
£74,275 Under £100K
Lots Value
Not specified
Awards Value
£74,275 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
10 Jun 20214 years ago
Submission Deadline
1 Jan 2021Expired
Future Notice Date
Not specified
Award Date
3 Jun 20214 years ago
Contract Period
6 Jun 2021 - 30 Jul 2021 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
OFFICE OF QUALIFICATIONS AND EXAMINATIONS REGULATION (OFQUAL)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
COVENTRY
Postcode
CV1 3BH
Post Town
Coventry
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG33 Coventry
Delivery Location
TLG West Midlands (England)
Local Authority
Coventry
Electoral Ward
Sherbourne
Westminster Constituency
Coventry North West

Supplier Information

Number of Suppliers
1
Supplier Name

ESYNERGY SOLUTIONS

Further Information

Notice Documents

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-0efe6097-09b0-4b97-99fd-43b8bea23352-2021-06-10T17:45:07+01:00",
    "date": "2021-06-10T17:45:07+01:00",
    "ocid": "ocds-b5fd17-0efe6097-09b0-4b97-99fd-43b8bea23352",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "MT223100",
        "title": "OF837 - Public Facing Services",
        "description": "Ofqual contacts from the public moved from low double digits per day, to over 1,000 per day with the impact of COVID-19 during the summer 2020. With the ongoing high-profile media and public spotlight, Ofqual wish to improve alignment and communication across Public Facing Services (PFSs). The intent is to remove inefficiencies, identify innovations/solutions to reduce unnecessary public contacts by making information more accessible and PFSs focused on citizen's needs. Specifically, this work needs to improve the PFS operator experience (CWM portal interface) and pave the way to enable the extension of the CWM portal application to other PFS transactions, by introducing new features and improved user experience.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72000000",
            "description": "IT services: consulting, software development, Internet and support"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "72200000",
                "description": "Software programming and consultancy services"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "West Midlands",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 74275,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2021-01-01T00:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2021-06-07T00:00:00+01:00",
            "endDate": "2021-07-30T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-101170",
            "name": "Office of Qualifications and Examinations Regulation (Ofqual)",
            "identifier": {
                "legalName": "Office of Qualifications and Examinations Regulation (Ofqual)"
            },
            "address": {
                "streetAddress": "Earlsdon Park, 53-55 Butts Rd",
                "locality": "Coventry",
                "postalCode": "CV1 3BH",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Commercial Team",
                "email": "procurement@ofqual.gov.uk",
                "telephone": "+44 2476716830"
            },
            "details": {
                "url": "http://ofqual.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-04235243",
            "name": "eSynergy Solutions Limited",
            "identifier": {
                "legalName": "eSynergy Solutions Limited",
                "scheme": "GB-COH",
                "id": "04235243"
            },
            "address": {
                "streetAddress": "50 Fenchurch Street, , London"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-101170",
        "name": "Office of Qualifications and Examinations Regulation (Ofqual)"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-0efe6097-09b0-4b97-99fd-43b8bea23352-1",
            "status": "active",
            "date": "2021-06-04T00:00:00+01:00",
            "datePublished": "2021-06-10T17:45:07+01:00",
            "value": {
                "amount": 74275,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-04235243",
                    "name": "eSynergy Solutions Limited"
                }
            ],
            "contractPeriod": {
                "startDate": "2021-06-07T00:00:00+01:00",
                "endDate": "2021-07-30T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/1e21beb9-3f86-490d-bc10-6f5b23055f54",
                    "datePublished": "2021-06-10T17:45:07+01:00",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "documentType": "tenderNotice",
                    "description": "NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.",
                    "url": "https://www.mytenders.co.uk/search/show/search_view.aspx?ID=JUN162155"
                }
            ]
        }
    ]
}