Tender

GB-Solihull: Customer Survey System

PLATFORM HOUSING LTD

This public procurement record has 1 release in its history.

Tender

04 Mar 2021 at 10:15

Tender Notice
Summary of the contracting process

Platform Housing Ltd is currently seeking bids for the Customer Survey System, an initiative focused on enhancing customer feedback and insight. This procurement process falls within the services category, specifically dealing with customer satisfaction surveys. The tender was published on 4th March 2021, with the submission deadline set for 22nd March 2021. The contract is expected to commence on 1st May 2021 and run until 30th April 2023, based in Solihull, West Midlands, United Kingdom. The estimated value of this contract ranges from £100,000 to £500,000, and it is open to small and medium enterprises (SMEs).

This tender presents a significant opportunity for businesses focused on customer satisfaction technologies, particularly those offering comprehensive survey systems that encompass various feedback channels. SMEs with experience in providing actionable insights from customer data would be well-suited to compete for this contract. As the buyer, Platform Housing Ltd is looking for innovative solutions that can address customer needs effectively, making this an ideal opportunity for businesses eager to expand their market presence in the public sector.

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Notice Information

Notice Title

GB-Solihull: Customer Survey System

Notice Description

Platform Housing requires a customer survey system which doesn't just drive customer feedback but also provides actionable insight to allow Platform to address any identified failings. The solution must be truly omni-channel, being able to provide only a few feedback route i.e. email and text message, just won't be satisfactory. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0f339ae2-d79c-49ad-bfff-d2a66e1e59ab
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/dda75819-0d59-4b62-86d7-9995f009c4e1
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£500,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
4 Mar 20214 years ago
Submission Deadline
22 Mar 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
30 Apr 2021 - 30 Apr 2023 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
PLATFORM HOUSING LTD
Contact Name
Richard Orders
Contact Email
richard.orders@platformhg.com
Contact Phone
01905670124

Buyer Location

Locality
SOLIHULL
Postcode
B37 7YD
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG32 Solihull
Delivery Location
TLG West Midlands (England)
Local Authority
Solihull
Electoral Ward
Bickenhill
Westminster Constituency
Meriden and Solihull East

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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