Award

0344 Telephone Number and Call Charges

NORWICH CITY COUNCIL

This public procurement record has 1 release in its history.

Award

21 May 2024 at 17:00

Award Notice
Summary of the contracting process

The Norwich City Council has awarded a contract for the provision of a 0344 telephone number and call charges. The contract, valued at £125,000 GBP, falls under the services category of the telecommunications network industry. The procurement method used was selective, with the contract awarded to TalkTalk Business Direct Limited. The contract period spans from May 13, 2024, to May 12, 2029, and the tender period ended on March 1, 2024. The City Hall in Norwich, East of England, United Kingdom, served as the primary location for this procurement.

This contract offers opportunities for suppliers in the telecommunications sector to provide inbound call delivery and management services. Businesses with expertise in telecommunications networks and service provision would be well-suited to compete for similar tenders. The Norwich City Council's procurement process can be a gateway for companies looking to expand their services in the East of England region and engage in long-term contracts for telecommunications infrastructure development.

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Notice Information

Notice Title

0344 Telephone Number and Call Charges

Notice Description

The main telephone number of Norwich City Council is 0344 980 3333. A contract was required for the provision of this telephone number for inbound call delivery and management. The telephone number is owned by the Talk Talk Group. The contract also includes an Integrated Voice Recognition (IVR) functionality operated by TalkTalk outside of the council's own business systems. This provides business continuity and disaster recovery options. A compliant Direct Award has been made via a call-off agreement with Crown Commercial Services (CCS) under Lot 4d - Inbound Telephony Services of the Network Services 3 Framework (RM6116).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0f5a936c-e02e-4426-9d51-a1df6a1824dd
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/5ab7af14-247f-4978-9caa-2dd5b6ffcdd6
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

CPV Codes

32412100 - Telecommunications network

Notice Value(s)

Tender Value
£125,000 £100K-£500K
Lots Value
Not specified
Awards Value
£125,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
21 May 20241 years ago
Submission Deadline
1 Mar 2024Expired
Future Notice Date
Not specified
Award Date
8 Apr 20241 years ago
Contract Period
12 May 2024 - 12 May 2029 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NORWICH CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORWICH
Postcode
NR2 1NH
Post Town
Norwich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
Not specified
Local Authority
Norwich
Electoral Ward
Mancroft
Westminster Constituency
Norwich South

Supplier Information

Number of Suppliers
1
Supplier Name

TALKTALK BUSINESS DIRECT LIMITED (T/A TALKTALK BUSINESS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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