Award

Helpdesk Ticketing System

UNIVERSITY OF LINCOLN

  • Contract Timeline

    Publication Date

    23rd July 2024 14:47:59 PM

  • Contract Summary

    An integrated IT Service and Asset Management (ITSM, ESM and ITAM) approach helps increase staff productivity, data quality and service delivery for IT and beyond. All while making it easier to consolidate vendors and tool instances even as requirements increase. Operations management Electronic document and records management Information and communication technology (ICT) IT Service Management, IT Asset Management, Digital Experience Management, ITIL Service Management Solution, Voice Integration - ITSM - A robust ITSM for helpdesks that is optimised as a cloud solution, which is a multi-tenant solution designed to improve day to day operations to administer a world-class managed service for IT. It delivers strategic value, service quality and reduces escalations. - ITAM - Enables the University to keep tabs on IT assets, such as hardware and software, which can be assigned, reassigned and moved from location to location. This enables the understand where the asset resides, tracks contract, regulates compliance and provide visibility of cost of ownership. It enables the IT assets to be purchased and disposed for complete optimisation and tracks asset availability.

  • Contract Details

    Open Contracting ID

    ocds-b5fd17-0fe32ca2-f2c1-4a1a-b57f-e91abd266c56

    Publication Source

    Contracts Finder

    Procurement Stage

    Award

    Procurement Method

    Selective

    Procurement Method Details

    Call-off From A Framework Agreement

    Procurement Category

    Services

    Tender Suitability

    Framework / DPS

    Framework

  • Contract Classification

    CPV Code(s)

    48610000
    48620000

    CPV Division(s)

    48 - Software package and information systems

  • Awarding Authority

    UNIVERSITY OF LINCOLN

    Buyer Name

    Vasos Melides

    Buyer Email

    vmelides@lincoln.ac.uk

    Buyer Phone

    01522 837188

    Buyer Address

    BRAYFORD WAY,BRAYFORD POOL

    LINCOLN

    LN67TS

    England

  • Awarded Supplier(s)

    Supplier Name(s)

    IVANTI UK LIMITED