Award

Helpdesk Ticketing System

UNIVERSITY OF LINCOLN

This public procurement record has 1 release in its history.

Award

23 Jul 2024 at 14:47

Award Notice
Summary of the contracting process

The University of Lincoln has completed the procurement process for an integrated IT Service and Asset Management (ITSM, ESM, and ITAM) helpdesk ticketing system, classified under the industry category of Database Systems and ICT. This procurement, which follows a selective method involving a call-off from a framework agreement, was awarded to IVANTI UK LIMITED on 20th June 2024, with a contract period extending from 21st June 2024 to 20th June 2026. The project, valued at £199,481.24, aims to enhance service delivery and asset management for the university's IT needs. The main procurement stage for this contract is the award stage, as of the latest update on 23rd July 2024.

This tender presents a substantial opportunity for businesses specialising in comprehensive IT service management and asset tracking solutions. Companies with expertise in cloud-based ITSM solutions, capable of handling multi-tenant environments and providing robust management of IT services and assets, would be well-positioned to compete for similar future tenders. It is particularly suited for large enterprises capable of delivering complex ITIL Service Management solutions and consistent value in operational IT efficiency and asset optimisation.

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Notice Information

Notice Title

Helpdesk Ticketing System

Notice Description

An integrated IT Service and Asset Management (ITSM, ESM and ITAM) approach helps increase staff productivity, data quality and service delivery for IT and beyond. All while making it easier to consolidate vendors and tool instances even as requirements increase. Operations management Electronic document and records management Information and communication technology (ICT) IT Service Management, IT Asset Management, Digital Experience Management, ITIL Service Management Solution, Voice Integration - ITSM - A robust ITSM for helpdesks that is optimised as a cloud solution, which is a multi-tenant solution designed to improve day to day operations to administer a world-class managed service for IT. It delivers strategic value, service quality and reduces escalations. - ITAM - Enables the University to keep tabs on IT assets, such as hardware and software, which can be assigned, reassigned and moved from location to location. This enables the understand where the asset resides, tracks contract, regulates compliance and provide visibility of cost of ownership. It enables the IT assets to be purchased and disposed for complete optimisation and tracks asset availability.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0fe32ca2-f2c1-4a1a-b57f-e91abd266c56
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ea066aa1-82f8-43ed-b1ae-a86d6c78b8f7
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48610000 - Database systems

48620000 - Operating systems

Notice Value(s)

Tender Value
£199,481 £100K-£500K
Lots Value
Not specified
Awards Value
£199,481 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
23 Jul 20241 years ago
Submission Deadline
20 Jun 2024Expired
Future Notice Date
Not specified
Award Date
19 Jun 20241 years ago
Contract Period
20 Jun 2024 - 20 Jun 2026 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UNIVERSITY OF LINCOLN
Contact Name
Vasos Melides
Contact Email
vmelides@lincoln.ac.uk
Contact Phone
01522 837188

Buyer Location

Locality
LINCOLN
Postcode
LN6 7TS
Post Town
Lincoln
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF3 Lincolnshire
Small Region (ITL 3)
TLF30 Lincolnshire CC
Delivery Location
Not specified
Local Authority
Lincoln
Electoral Ward
Boultham
Westminster Constituency
Lincoln

Supplier Information

Number of Suppliers
1
Supplier Name

IVANTI

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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