Tender

OOH Call Handling & Telecare Monitoring Service

FUTURES HOUSING GROUP

This public procurement record has 1 release in its history.

Tender

22 Feb 2019 at 17:45

Tender Notice
Summary of the contracting process

Futures Housing Group (FHG) is currently seeking to appoint a qualified operator for the "OOH Call Handling & Telecare Monitoring Service". This procurement falls within the services category, specifically focusing on call centre operations. The tender is in the active phase and will close on 25th March 2019. The contract is expected to commence on 20th May 2019 and will run until 19th May 2022, with the service delivery location set in the East Midlands, United Kingdom. The procurement method used is an open procedure.

This tender represents a significant opportunity for businesses specializing in call centre services. Companies that offer out-of-hours call handling or telecare response solutions would be particularly well-suited to compete, including small and medium-sized enterprises (SMEs) that can demonstrate financial stability and relevant experience. Engaging in this procurement process can help businesses expand their client base by partnering with an established organisation like Futures Housing Group, enhancing their visibility in the market.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

OOH Call Handling & Telecare Monitoring Service

Notice Description

Futures Housing Group (FHG) seeks to appoint a suitably qualified and financially sound economic operator to manage our Out of Hours Call Handling & Telecare Response Call Monitoring Service.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-10352af0-4640-42ac-ae88-8cfaabe8c71c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f2d60786-17e9-4ee4-b30a-4e287776aa53
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
22 Feb 20197 years ago
Submission Deadline
25 Mar 2019Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
19 May 2019 - 19 May 2022 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
FUTURES HOUSING GROUP
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DERBY
Postcode
DE5 3RE
Post Town
Derby
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF1 Derbyshire and Nottinghamshire
Small Region (ITL 3)
TLF13 South and West Derbyshire
Delivery Location
TLF East Midlands (England)
Local Authority
Amber Valley
Electoral Ward
Crich & South Wingfield
Westminster Constituency
Amber Valley

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-10352af0-4640-42ac-ae88-8cfaabe8c71c-2019-02-22T17:45:03Z",
    "date": "2019-02-22T17:45:03Z",
    "ocid": "ocds-b5fd17-10352af0-4640-42ac-ae88-8cfaabe8c71c",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "MT215019",
        "title": "OOH Call Handling & Telecare Monitoring Service",
        "description": "Futures Housing Group (FHG) seeks to appoint a suitably qualified and financially sound economic operator to manage our Out of Hours Call Handling & Telecare Response Call Monitoring Service.",
        "datePublished": "2019-02-22T17:45:03Z",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "79512000",
            "description": "Call centre"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "East Midlands",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2019-03-25T23:59:59Z"
        },
        "contractPeriod": {
            "startDate": "2019-05-20T00:00:00+01:00",
            "endDate": "2022-05-19T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/f2d60786-17e9-4ee4-b30a-4e287776aa53",
                "datePublished": "2019-02-22T17:45:03Z",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "documentType": "tenderNotice",
                "description": "NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.",
                "url": "https://www.mytenders.co.uk/search/show/search_view.aspx?ID=FEB156612"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-30507",
            "name": "Futures Housing Group",
            "identifier": {
                "legalName": "Futures Housing Group"
            },
            "address": {
                "streetAddress": "PO Box 6458 Asher Lane, Ripley",
                "locality": "Derby",
                "postalCode": "DE5 3RE",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "procurementteam@futureshg.co.uk",
                "telephone": "+44 8450948361"
            },
            "details": {
                "url": "http://www.procuringourfutures.co.uk"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-30507",
        "name": "Futures Housing Group"
    }
}