Award

Kofax Support Renewal 2025

FINANCIAL OMBUDSMAN SERVICE

This public procurement record has 1 release in its history.

Award

27 Nov 2024 at 14:30

Summary of the contracting process

The Financial Ombudsman Service in London has awarded a contract for the renewal of support and maintenance assurance for Capture and Communication Kofax components, including telephone and email support, under the title "Kofax Support Renewal 2025." The procurement falls under the industry category of Software package and information systems. The contract was awarded on 18th October 2024 to Scansation Ltd, with the contract period running from 1st January 2025 to 31st December 2025. This procurement was conducted through an open procedure, below the threshold, targeting services, and it is suitable for SMEs and VCSEs.

This tender provides an excellent opportunity for businesses specialising in software support and maintenance services to showcase their expertise and expand their client base by collaborating with a prominent organisation like the Financial Ombudsman Service. Companies that excel in managing software packages and information systems, particularly those with experience in Kofax components, would be well-positioned to compete in similar future tenders. By winning such contracts, businesses can enhance their reputation and access new business growth opportunities within the public sector.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Kofax Support Renewal 2025

Notice Description

Renewal of support and maintenance assurance for Capture and Communication Kofax components and Telephone and Email support.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-10e2b6cc-acf5-4e64-924d-65cd0c83d5a5
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0f058819-0ee3-4da7-b7a5-e18fafd0427a
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£61,755 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
27 Nov 20241 years ago
Submission Deadline
9 Oct 2024Expired
Future Notice Date
Not specified
Award Date
17 Oct 20241 years ago
Contract Period
1 Jan 2025 - 31 Dec 2025 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
FINANCIAL OMBUDSMAN SERVICE
Contact Name
Naureen Islam
Contact Email
procurement.enquiries@financial-ombudsman.org.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
E14 9SR
Post Town
East London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
TLI London

Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

SCANSATION

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-10e2b6cc-acf5-4e64-924d-65cd0c83d5a5-2024-11-27T14:30:19Z",
    "date": "2024-11-27T14:30:19Z",
    "ocid": "ocds-b5fd17-10e2b6cc-acf5-4e64-924d-65cd0c83d5a5",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "tender_339949/1429571",
        "title": "Kofax Support Renewal 2025",
        "description": "Renewal of support and maintenance assurance for Capture and Communication Kofax components and Telephone and Email support.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "48000000",
            "description": "Software package and information systems"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "E14 9SR"
                    },
                    {
                        "region": "London",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure (below threshold)",
        "tenderPeriod": {
            "endDate": "2024-10-09T12:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2025-01-01T00:00:00Z",
            "endDate": "2025-12-31T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": true
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-112787",
            "name": "Financial Ombudsman Service",
            "identifier": {
                "legalName": "Financial Ombudsman Service"
            },
            "address": {
                "streetAddress": "Exchange Tower",
                "locality": "London",
                "postalCode": "E14 9SR",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Naureen Islam",
                "email": "procurement.enquiries@financial-ombudsman.org.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-05337785",
            "name": "Scansation Ltd",
            "identifier": {
                "legalName": "Scansation Ltd",
                "scheme": "GB-COH",
                "id": "05337785"
            },
            "address": {
                "streetAddress": "Watercress Cottage 62 The Butts Alton Hampshire GU34 1RD United Kingdom"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-112787",
        "name": "Financial Ombudsman Service"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-10e2b6cc-acf5-4e64-924d-65cd0c83d5a5-1",
            "status": "active",
            "date": "2024-10-18T00:00:00+01:00",
            "datePublished": "2024-11-27T14:30:19Z",
            "value": {
                "amount": 61755.83,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-05337785",
                    "name": "Scansation Ltd"
                }
            ],
            "contractPeriod": {
                "startDate": "2025-01-01T00:00:00Z",
                "endDate": "2025-12-31T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/0f058819-0ee3-4da7-b7a5-e18fafd0427a",
                    "datePublished": "2024-11-27T14:30:19Z",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}