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Provision of Complaints System for Royal Borough of Kingston

THE ROYAL BOROUGH OF KINGSTON UPON THAMES

This public procurement record has 2 releases in its history.

Award

03 Jul 2026 at 15:32

Award Notice
Award

03 Jul 2026 at 14:57

Award Notice
Summary of the contracting process

The Royal Borough of Kingston upon Thames recently completed the procurement for the "Provision of Complaints System for Royal Borough of Kingston", with the process now at the award stage and the contract commencing on 8th June 2026 until 7th June 2028. This procurement falls under the services industry category, specifically programming services of application software, and covers multiple regions across the United Kingdom, including London and other areas in England. The procurement was conducted through an open procedure with a total contract value of £100,000, awarded to Digital Interactive Limited. The procurement method switched from a direct award to an open procedure, indicating a competitive tendering process.

This tender offers significant opportunities for businesses specialising in application software programming to engage with local government contracts. Companies capable of developing sophisticated complaint systems could enhance their portfolio by securing partnerships with municipal authorities, potentially leading to further collaborations within the public sector. While this specific opportunity was not marked as suitable for SMEs or VCSEs, larger companies with similar service offerings might consider positioning themselves for future tenders in the same space or related projects initiated by the Royal Borough of Kingston upon Thames or similar organisations.

How relevant is this notice?

Notice Information

Notice Title

Provision of Complaints System for Royal Borough of Kingston

Notice Description

Provision of Complaint System for Royal Borough of Kingston and its authorised entities (including London Borough of Sutton)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-111f9fc1-b1cc-48cc-b50b-debc05adb575
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/167714d8-5d57-4ccf-87a8-5241e0cb4e2c
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72212000 - Programming services of application software

Notice Value(s)

Tender Value
£100,000 £100K-£500K
Lots Value
Not specified
Awards Value
£100,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
3 Jul 20261 weeks ago
Submission Deadline
2 Jun 2026Expired
Future Notice Date
Not specified
Award Date
1 Jun 20261 months ago
Contract Period
7 Jun 2026 - 7 Jun 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE ROYAL BOROUGH OF KINGSTON UPON THAMES
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
KINGSTON UPON THAMES
Postcode
KT1 1EU
Post Town
Kingston upon Thames
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI6 Outer London - South
Small Region (ITL 3)
TLI63 Merton, Kingston upon Thames and Sutton
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England)
Local Authority
Kingston upon Thames
Electoral Ward
Kingston Town
Westminster Constituency
Kingston and Surbiton

Supplier Information

Number of Suppliers
1
Supplier Name

DIGITAL INTERACTIVE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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