Tender

INTERIM PROJECT LEAD TO REVIEW CUSTOMER CONTACT SYSTEMS AND PROCESSES

SOUTHEND-ON-SEA BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Tender

27 Mar 2017 at 15:19

Summary of the contracting process

The Southend-on-Sea Borough Council is seeking to appoint an Interim Project Lead to review customer contact systems and processes, with a focus on the Gandlake solution and existing contracts. This tender is categorised under IT services: consulting, software development, Internet, and support. The procurement method is an open procedure, with the tender period ending on 18 April 2017. The contract is set to commence on 25 April 2017 and will run until 24 May 2017. Respondents must register on the e-tendering system to participate in the bidding process.

This tender presents significant opportunities for businesses in the IT services sector, particularly those specialising in consulting and system evaluation. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) would be well-positioned to compete, as the council is looking to maximise the potential of existing systems while implementing new solutions. Engaging with this tender could lead to valuable contracts and partnerships, supporting broader business growth initiatives in the region.

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Notice Title

INTERIM PROJECT LEAD TO REVIEW CUSTOMER CONTACT SYSTEMS AND PROCESSES

Notice Description

The Council would like to appoint an Interim Project Lead to review the following: Review and understand the Gandlake solution, (what works well, what does not work well, what do we want the new solution to do, what impact and how does universal credit fit in). Review our existing systems and subsequent contracts to ascertain what we have already purchased and whether these be further maximised to see if we are utilising them to their full potential. Please register free of charge to our e-tendering system to view the ITT and submit your response. https://procontract.due-north.com Contract ID on ProContract is DN252911 Failure to register on the above will result in you not being able to take place in this bid.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-11e8d6a2-0b5d-4ea0-814c-ab1e1d6cafaf
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c6acaf27-57f0-4819-bc09-f18bb8eff34f
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£15,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
27 Mar 20178 years ago
Submission Deadline
18 Apr 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
24 Apr 2017 - 24 May 2017 30 days
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
SOUTHEND-ON-SEA BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SOUTHEND ON SEA
Postcode
SS2 6ER
Post Town
Southend-on-Sea
Country
England

Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH31 Southend-on-Sea
Delivery Location
Not specified

Local Authority
Southend-on-Sea
Electoral Ward
Victoria
Westminster Constituency
Southend East and Rochford

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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