Award

Provision of Health Measure at the Border COVID Helpline

CROWN COMMERCIAL SERVICE

This public procurement record has 4 releases in its history.

AwardUpdate

05 Apr 2022 at 08:07

AwardUpdate

19 Nov 2021 at 12:45

AwardUpdate

19 Nov 2021 at 12:04

Award

19 Nov 2021 at 11:58

Summary of the contracting process

The procurement process for the "Provision of Health Measure at the Border COVID Helpline" was conducted by the Crown Commercial Service on behalf of Border Force. The contract, valued at £1,000,000, falls under the telecommunications services category and is located in the United Kingdom. The procurement method employed was a direct approach involving a single tender action, initiated on 29th October 2021, with a contract period extending until 28th October 2022. The tender closed on 25th October 2021.

This tender presents significant opportunities for businesses specialising in telecommunications services, particularly those experienced in customer support and public health inquiries. Large-scale suppliers with a capacity to manage high volumes of calls and offer expert guidance on travel regulations, especially during the ongoing impacts of the pandemic, would be well-suited to compete in such tenders. Establishing partnerships with organisations like the Crown Commercial Service can enhance business growth and facilitate entry into public sector contracts.

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Notice Title

Provision of Health Measure at the Border COVID Helpline

Notice Description

Border Force is seeking a Supplier to deliver a service that will respond to queries from individuals calling with regards to the Passenger Locator Form (How to complete it) and entry requirements into the UK during the Covid-19 pandemic.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-11f2d960-1f6f-4b26-9d83-dcf9a8baf84e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2272965c-ccc9-40ad-9187-e6b3e71890cb
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services


CPV Codes

64200000 - Telecommunications services

Notice Value(s)

Tender Value
£1,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
£1,000,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
5 Apr 20223 years ago
Submission Deadline
24 Oct 2021Expired
Future Notice Date
Not specified
Award Date
28 Oct 20214 years ago
Contract Period
28 Oct 2021 - 28 Oct 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
CROWN COMMERCIAL SERVICE
Contact Name
Crown Commercial Service on behalf of Border Force : Home Office
Contact Email
supplier@crowncommercial.gov.uk
Contact Phone
3450103503

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Post Town
Liverpool
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified

Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

SITEL

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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