Tender

Out of Hours Telephone Service

CURO GROUP

This public procurement record has 2 releases in its history.

TenderAmendment

30 Jan 2019 at 16:58

Tender Notice
Tender

30 Jan 2019 at 16:58

Tender Notice
Summary of the contracting process

Curo Group, a not-for-profit housing and support organisation based in Bath, is currently in the tendering stage for the "Out of Hours Telephone Service". This procurement falls under the services industry, specifically focusing on call centre operations, with a contract period scheduled from 1st July 2019 to 30th June 2022. The deadline for submitting expressions of interest is set for 1st March 2019, and all interested parties must use the Curo supplier portal to access and submit necessary documentation.

This tender presents significant growth opportunities for businesses in the call centre sector that can provide high-quality telephone support services. Companies specialised in live answering services and customer support, particularly those able to operate outside standard office hours, would be ideally positioned to compete for this contract. Engaging with this tender could enhance a business's portfolio and strengthen its reputation in delivering essential customer service solutions.

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Notice Information

Notice Title

Out of Hours Telephone Service

Notice Description

Out of Hours Telephone Service Curo is inviting Bids for the provision of an Out of Hours Live Answering Telephone Service. The intention is to let a contract for a period of three years for the provision of a call-centre telephone service to support Curo customers and stakeholders when Curo offices are closed. Curo is a not for profit housing and support organisation providing services across South West England. ------ Curo is tendering for the provision of the above requirement. The closing date for receipt of your expression of interest is given in the box below entitled - Date documents can be requested until. Important information: This tender is being conducted through the Curo supplier portal and all documentation is only available via this portal. Once you have registered and expressed interest in the project, all applicable documents are normally published to the secure area within 24 hours (via clicking on 'My Tenders'). If after this time you have not received your email advising the tender documents have been published to the secure area, then contact the Procurement Team by sending a message through the correspondence function. An email will be sent to the 'Publish Email' address supplied at registration when the documents have been published. You will then be able to login to the secure area and download/view the tender documents. Submissions must be made via the web site. All documents should be uploaded to the website, then be sure to press the Red button 'SUBMIT RETURN' (You may need to scroll the screen down to see this button). You will then receive a receipt (print & retain a copy of this receipt and this is your confirmation of your submission). The tender status will then confirm your documents have been submitted. System Guidance is available at:-https://in-tendhost.co.uk/curo/asp/onlinehelp.asp?help=helpoverview or via the In-tend Support Desk (number located in 'Help' section). Please Note: Documents will be published automatically to the secure area on the e-tendering website following an expression of interest. Additional information: Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-124af873-4a4d-40b5-9ba5-d601dd4422fe
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ee2ded68-0273-406a-abc3-8e2d194f282d
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
30 Jan 20197 years ago
Submission Deadline
1 Mar 2019Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
30 Jun 2019 - 30 Jun 2022 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CURO GROUP
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BATH
Postcode
BA2 1EP
Post Town
Bath
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK5 West of England
Small Region (ITL 3)
TLK52 Bath & North East Somerset and South Gloucestershire
Delivery Location
Not specified
Local Authority
Bath and North East Somerset
Electoral Ward
Westmoreland
Westminster Constituency
Bath

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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