Award

AWARDED contract for CRM System

NORTH HERTFORDSHIRE DISTRICT COUNCIL

This public procurement record has 1 release in its history.

Award

04 Feb 2020 at 14:46

Summary of the contracting process

The North Hertfordshire District Council has awarded a contract for the provision of a Customer Relationship Management (CRM) system, alongside a website and intranet platform. This procurement falls under the category of 'Communication and multimedia software package' and has a total value of £166,573. The contract period is set from 1st March 2020 to 29th February 2024, with the procurement method being a direct single tender action, which was initiated following the tender that closed on 15th January 2020. The project is located in Letchworth Garden City, England.

This award presents a significant opportunity for businesses involved in software development, particularly those specialising in communication and multimedia solutions. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are well-positioned to compete, given the parameters of the procurement process. Companies offering innovative CRM solutions and associated web services can leverage this contract to foster business growth and expand their presence in local government sectors.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

AWARDED contract for CRM System

Notice Description

North Hertfordshire District Council (NHDC) has awarded a contract for the provision of a customer service management (CRM) system, website and intranet platform.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-127b23bd-b9c4-4c66-be62-773d7b54e3e6
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3ee700fd-6d4f-49cf-8bde-2182699d5056
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48500000 - Communication and multimedia software package

Notice Value(s)

Tender Value
£166,573 £100K-£500K
Lots Value
Not specified
Awards Value
£166,573 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
4 Feb 20206 years ago
Submission Deadline
15 Jan 2020Expired
Future Notice Date
Not specified
Award Date
3 Feb 20206 years ago
Contract Period
1 Mar 2020 - 29 Feb 2024 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
NORTH HERTFORDSHIRE DISTRICT COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LETCHWORTH GARDEN CITY
Postcode
SG6 3JF
Post Town
Stevenage
Country
England

Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH26 North and East Hertfordshire
Delivery Location
Not specified

Local Authority
North Hertfordshire
Electoral Ward
Letchworth South West
Westminster Constituency
North East Hertfordshire

Supplier Information

Number of Suppliers
1
Supplier Name

GRANICUS-FIRMSTEP

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-127b23bd-b9c4-4c66-be62-773d7b54e3e6-2020-02-04T14:46:35Z",
    "date": "2020-02-04T14:46:35Z",
    "ocid": "ocds-b5fd17-127b23bd-b9c4-4c66-be62-773d7b54e3e6",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "03020",
        "title": "AWARDED contract for CRM System",
        "description": "North Hertfordshire District Council (NHDC) has awarded a contract for the provision of a customer service management (CRM) system, website and intranet platform.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "48500000",
            "description": "Communication and multimedia software package"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "SG6 3JF"
                    }
                ]
            }
        ],
        "value": {
            "amount": 166573,
            "currency": "GBP"
        },
        "procurementMethod": "direct",
        "procurementMethodDetails": "Single tender action (below threshold)",
        "tenderPeriod": {
            "endDate": "2020-01-15T23:59:59Z"
        },
        "contractPeriod": {
            "startDate": "2020-03-01T00:00:00Z",
            "endDate": "2024-02-29T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": true
        },
        "mainProcurementCategory": "goods"
    },
    "parties": [
        {
            "id": "GB-LAE-NHE",
            "name": "NORTH HERTFORDSHIRE DISTRICT COUNCIL",
            "identifier": {
                "legalName": "NORTH HERTFORDSHIRE DISTRICT COUNCIL",
                "scheme": "GB-LAE",
                "id": "NHE"
            },
            "address": {
                "streetAddress": "North Hertfordshire District Council, Council Offices",
                "locality": "Letchworth Garden City",
                "postalCode": "SG6 3JF",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Kirstie Wilson",
                "email": "kirstie.wilson@north-herts.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-04283951",
            "name": "GRANICUS-FIRMSTEP LIMITED",
            "identifier": {
                "legalName": "GRANICUS-FIRMSTEP LIMITED",
                "scheme": "GB-COH",
                "id": "04283951"
            },
            "address": {
                "streetAddress": "15 Worship Street London EC2A 2DT GB"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-LAE-NHE",
        "name": "NORTH HERTFORDSHIRE DISTRICT COUNCIL"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-127b23bd-b9c4-4c66-be62-773d7b54e3e6-1",
            "status": "active",
            "date": "2020-02-03T00:00:00Z",
            "datePublished": "2020-02-04T14:46:35Z",
            "value": {
                "amount": 166573,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-04283951",
                    "name": "GRANICUS-FIRMSTEP LIMITED"
                }
            ],
            "contractPeriod": {
                "startDate": "2020-03-01T00:00:00Z",
                "endDate": "2024-02-29T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/3ee700fd-6d4f-49cf-8bde-2182699d5056",
                    "datePublished": "2020-02-04T14:46:35Z",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}