Tender

CRM - Implementation & Support

LONDON SCHOOL OF HYGIENE & TROPICAL MEDICINE

This public procurement record has 1 release in its history.

Tender

28 Jan 2022 at 19:31

Tender Notice
Summary of the contracting process

The London School of Hygiene & Tropical Medicine is currently conducting a selective procurement process for a CRM implementation and support project, with a total estimated value of £260,000. This tender is set to close on 28 February 2022. The successful bidder will be required to deliver a CRM system that integrates seamlessly with existing services, focusing on marketing to prospective students, and will include implementation and migration from the current Radius CRM system. The contract is scheduled to commence on 1 July 2022 and will run for a duration of ten years, through to 30 July 2032. The procurement is categorised under services and fits under the Customer Relation Management software sector.

This tender presents an excellent opportunity for small and medium-sized enterprises (SMEs) and voluntary and community sector enterprises (VCSEs) with expertise in CRM software development and implementation. Businesses that specialise in integrating marketing solutions within educational institutions will find this project particularly suited to their skill set. By providing a sophisticated CRM system, suppliers can help the institution improve its student engagement capabilities, thus positioning themselves as vital partners in the education sector while expanding their portfolio of public sector clients.

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Notice Information

Notice Title

CRM - Implementation & Support

Notice Description

We need a CRM system that will equip us to engage with prospective students from very first communication and establish the nurturing and engaging relationship that they would expect from the institution they invest in and commit to. The CRM will allow our institution to control and manage student intake from all enquiry sources efficiently within one system, avoiding difficulties involved in integration and managing multiple systems. We need a new CRM system that will become the place where we can see information in one place. Website integration will be essential for the success of this project along with the considered balance between complexity and ease of use. We would be primarily looking at the marketing function of the CRM which would allow interaction with enquirers and prospective students. Applicants and registered students are managed by a separate system (SITS Evision). Implementation, migration (from Radius CRM) and hosting of CRM for 10 years.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-13b2847c-7157-4299-a3e3-13e51836a557
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e79bb017-6cd6-483d-be15-bbcf96d9ee72
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48445000 - Customer Relation Management software package

72212445 - Customer Relation Management software development services

Notice Value(s)

Tender Value
£260,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
28 Jan 20224 years ago
Submission Deadline
28 Feb 2022Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
30 Jun 2022 - 30 Jul 2032 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON SCHOOL OF HYGIENE & TROPICAL MEDICINE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
WC1E 7HT
Post Town
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI36 Camden
Delivery Location
TLI London
Local Authority
Camden
Electoral Ward
Bloomsbury
Westminster Constituency
Holborn and St Pancras

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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