Notice Information
Notice Title
IT Service Desk System
Notice Description
The objective of this procurement exercise was to secure a high-quality IT Service Desk solution that supports ticket management, workflow automation, asset management, reporting, and AI functionality, while ensuring value for money and adherence to applicable procurement regulations.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-15d6efe9-4f01-4559-b802-25a7f618e317
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/4b0624bf-0eb5-45d9-adcd-aae316dd0f6e
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- SME, VCSE
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
48000000 - Software package and information systems
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- £56,560 Under £100K
- Lots Value
- Not specified
- Awards Value
- £56,560 Under £100K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 16 Sep 20255 months ago
- Submission Deadline
- 1 Aug 2025Expired
- Future Notice Date
- Not specified
- Award Date
- 17 Aug 20256 months ago
- Contract Period
- 28 Aug 2025 - 28 Aug 2028 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- THE ELECTORAL COMMISSION
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LONDON
- Postcode
- EC1Y 8YZ
- Post Town
- Central London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI43 Haringey and Islington
- Delivery Location
- Not specified
-
- Local Authority
- Islington
- Electoral Ward
- Bunhill
- Westminster Constituency
- Islington South and Finsbury
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/4b0624bf-0eb5-45d9-adcd-aae316dd0f6e
16th September 2025 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-b5fd17-15d6efe9-4f01-4559-b802-25a7f618e317-2025-09-16T15:53:28+01:00",
"date": "2025-09-16T15:53:28+01:00",
"ocid": "ocds-b5fd17-15d6efe9-4f01-4559-b802-25a7f618e317",
"language": "en",
"initiationType": "tender",
"tender": {
"id": "WP093",
"title": "IT Service Desk System",
"description": "The objective of this procurement exercise was to secure a high-quality IT Service Desk solution that supports ticket management, workflow automation, asset management, reporting, and AI functionality, while ensuring value for money and adherence to applicable procurement regulations.",
"status": "complete",
"classification": {
"scheme": "CPV",
"id": "48000000",
"description": "Software package and information systems"
},
"additionalClassifications": [
{
"scheme": "CPV",
"id": "72000000",
"description": "IT services: consulting, software development, Internet and support"
}
],
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"postalCode": "EC1N 8JS"
}
]
}
],
"minValue": {
"amount": 1,
"currency": "GBP"
},
"value": {
"amount": 56560,
"currency": "GBP"
},
"procurementMethod": "selective",
"procurementMethodDetails": "Call-off from a framework agreement",
"tenderPeriod": {
"endDate": "2025-08-01T23:59:00+01:00"
},
"contractPeriod": {
"startDate": "2025-08-29T00:00:00+01:00",
"endDate": "2028-08-28T23:59:59+01:00"
},
"suitability": {
"sme": true,
"vcse": true
},
"mainProcurementCategory": "services"
},
"parties": [
{
"id": "GB-GOR-IM1203",
"name": "THE ELECTORAL COMMISSION",
"identifier": {
"legalName": "THE ELECTORAL COMMISSION",
"scheme": "GB-GOR",
"id": "IM1203"
},
"address": {
"streetAddress": "3 Bunhill Row",
"locality": "LONDON",
"postalCode": "EC1Y8YZ",
"countryName": "England"
},
"contactPoint": {
"name": "Procurement",
"email": "Procurement@electoralcommission.org.uk"
},
"roles": [
"buyer"
]
},
{
"id": "GB-CFS-324812",
"name": "Freshworks",
"identifier": {
"legalName": "Freshworks"
},
"address": {
"streetAddress": "HQ: San Mateo, CA 2950 S. Delaware Street, Suite 201 San Mateo, CA 94403 London, UK 79 Hatton Garden London EC1N 8JS"
},
"details": {
"scale": "sme",
"vcse": true
},
"roles": [
"supplier"
]
}
],
"buyer": {
"id": "GB-GOR-IM1203",
"name": "THE ELECTORAL COMMISSION"
},
"awards": [
{
"id": "ocds-b5fd17-15d6efe9-4f01-4559-b802-25a7f618e317-1",
"status": "active",
"date": "2025-08-18T00:00:00+01:00",
"datePublished": "2025-09-16T15:53:28+01:00",
"value": {
"amount": 56560,
"currency": "GBP"
},
"suppliers": [
{
"id": "GB-CFS-324812",
"name": "Freshworks"
}
],
"contractPeriod": {
"startDate": "2025-08-29T00:00:00+01:00",
"endDate": "2028-08-28T23:59:59+01:00"
},
"description": "Contract Award value is PS56,560 over 3 years",
"documents": [
{
"id": "1",
"documentType": "awardNotice",
"description": "Awarded contract notice on Contracts Finder",
"url": "https://www.contractsfinder.service.gov.uk/Notice/4b0624bf-0eb5-45d9-adcd-aae316dd0f6e",
"datePublished": "2025-09-16T15:53:28+01:00",
"format": "text/html",
"language": "en"
}
]
}
]
}