Award

National Payment Line Service

MINISTRY OF JUSTICE.

This public procurement record has 6 releases in its history.

AwardUpdate

07 Apr 2021 at 15:19

Award Notice
AwardUpdate

18 Mar 2021 at 09:46

Award Notice
AwardUpdate

17 Mar 2021 at 16:12

Award Notice
AwardUpdate

17 Mar 2021 at 15:55

Award Notice
AwardUpdate

16 Mar 2021 at 09:51

Award Notice
Award

16 Mar 2021 at 09:40

Award Notice
Summary of the contracting process

The Ministry of Justice has completed a tender for the "National Payment Line Service," valued at £2,000,000. This service involves the provision of an automated national payment system and helpdesk operation to facilitate payments of fines and fees via credit and debit cards over the phone. The procurement method used was a direct single tender action, which was below the public procurement threshold. The contract period runs from 13th December 2021 to 12th December 2023, and the delivery of the service is expected to take place in London, United Kingdom. The tender period had a closing date of 21st October 2020.

This contract presents significant opportunities for businesses specialising in telecommunications networks and software solutions, particularly those with expertise in voice recognition technology and telephone network equipment. Established companies and larger entities that possess the required infrastructure to support automated payment systems would be well-suited to compete for future tenders similar to this one. The focus on service delivery in the public sector further highlights a promising market for providers looking to expand their presence in government contracting.

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Notice Information

Notice Title

National Payment Line Service

Notice Description

Provision of a national automated payment system and helpdesk operation. Facilitates the payment of fines and fees using credit and debit cards over the phone.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1649cded-7644-4db2-b641-414613419800
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a555d4d2-20e3-4122-8260-1a1044da7376
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

48 - Software package and information systems

CPV Codes

32412100 - Telecommunications network

32429000 - Telephone network equipment

48314000 - Voice recognition software package

Notice Value(s)

Tender Value
£2,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
£2,000,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
7 Apr 20214 years ago
Submission Deadline
21 Oct 2020Expired
Future Notice Date
Not specified
Award Date
16 Nov 20205 years ago
Contract Period
13 Dec 2021 - 12 Dec 2023 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MINISTRY OF JUSTICE.
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS1 4AP
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
TLI London
Local Authority
Leeds
Electoral Ward
Hunslet & Riverside
Westminster Constituency
Leeds South

Supplier Information

Number of Suppliers
1
Supplier Name

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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