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Maintenance and support for Revenue & Benefits system

Ipswich Borough Council

This public procurement record has 1 release in its history.

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04 Aug 2026 at 15:21

Award Notice
Summary of the contracting process

Ipswich Borough Council procured maintenance and support for its Revenue & Benefits software system. The requirement covers software and information systems, including the ongoing support needed to keep the council’s revenue and benefits platform operating. It is categorised as a goods procurement, although the practical requirement is a specialist software support service. Delivery is for the council in Ipswich and the wider East of England. The buying organisation is Ipswich Borough Council. The selected supplier is responsible for supporting the relevant Revenue & Benefits system rather than supplying a general-purpose software product. This is therefore relevant to software vendors, system owners and specialist support providers with experience maintaining public-sector revenue, benefits and information systems.

The procurement has been awarded and the tender is complete. Ipswich Borough Council used a selective procedure to make a call-off from a framework agreement. Bids had to be submitted by 1 June 2026 at 11:00. The contract was awarded to NEC Software Solutions UK Ltd on 1 June 2026. The awarded value is £1,053,994. The contract period runs from 1 January 2027 to 31 December 2031. The procurement was evaluated as a single requirement, with no separate lots stated. The award is active. The published outcome identifies NEC Software Solutions UK Ltd as the sole awarded supplier. The arrangement represents a substantial, multi-year commitment to maintaining and supporting the council’s Revenue & Benefits software system.

This award shows sustained demand from Ipswich Borough Council for specialist support of a core Revenue & Benefits system. A credible future competitor would need demonstrable capability in maintaining software used for local-authority revenue collection and benefits administration, together with the technical capacity to provide dependable support throughout a long-running public-sector service. Relevant suppliers are likely to include established software owners, authorised implementation partners and specialist support providers able to work with council systems and operational users. The procurement route also matters: the buyer used a framework call-off rather than an open standalone competition, so framework access and experience of public-sector call-offs would strengthen a supplier’s position. The council did not identify the opportunity as suitable for SMEs or voluntary, community and social enterprises.

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Notice Information

Notice Title

Maintenance and support for Revenue & Benefits system

Notice Description

Revenue & Benefits software

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-169a8e48-de46-479f-bc45-c3acfb94a475
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/5f7e225d-206b-48b2-bba9-9a4db5fef19b
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£1,053,994 £1M-£10M
Lots Value
Not specified
Awards Value
£1,053,994 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
4 Aug 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
1 Jun 20264 months ago
Contract Period
1 Jan 2027 - 31 Dec 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Ipswich Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
IPSWICH
Postcode
IP1 2DE
Postcode Area
Ipswich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH6 Suffolk
Small Region (ITL 3)
TLH62 Ipswich
Delivery Location
Not specified
Local Authority
Ipswich
Electoral Ward
Gipping
Westminster Constituency
Ipswich

Supplier Information

Number of Suppliers
1
Supplier Name

NEC Software Solutions UK Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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