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Telephone and Spoken Video Interpreting

STAR PROCUREMENT LIMITED

This public procurement record has 1 release in its history.

Award

10 Sep 2026 at 13:42

Award Notice
Summary of the contracting process

STAR Procurement procured an on-demand telephone and spoken video interpreting service, available at any time of day. The requirement covers telephone interpreting and spoken video interpreting for users in the North West of England. It is a public-sector language services requirement, classified as translation services (CPV 79530000) with interpretation services as an additional classification (CPV 79540000). The service is intended to provide spoken language support remotely rather than face-to-face. This opportunity is relevant to interpreting providers, language service companies and organisations able to operate a responsive telephone and video interpreting service across the North West. The procurement was suitable for small and medium-sized enterprises, while voluntary, community and social enterprise participation was not identified as suitable.

The procurement is complete and has been awarded. STAR Procurement used a selective procurement route as a call-off from a framework agreement, specifically a direct award under GCA Framework RM6302, Lot 4 for Visual Interpreting Services. The contract was awarded to The Big Word Group Limited on 8 September 2026 for £65,000. The contract period runs from 1 October 2026 to 30 September 2031. The award description states that this comprises an initial three-year call-off period with two optional extension years. The tender record also gives a procurement value of £1 GBP. The requirement was evaluated through the framework call-off and direct-award route; no separate scoring criteria are stated. The selected supplier is The Big Word Group Limited.

This award demonstrates demand from STAR Procurement for managed remote interpreting delivered through both telephone and spoken video channels. A credible competing supplier would need reliable on-demand coverage at any time of day, sufficient trained interpreters and the operational capacity to handle fluctuating public-sector demand across the North West. Experience delivering telephone interpreting, video interpreting and wider visual interpreting services would be directly relevant, particularly where one provider can manage scheduling, quality control, safeguarding, service continuity and performance reporting across multiple languages. The route used also shows the importance of access to an appropriate framework and the ability to meet its requirements for visual interpreting call-offs. SMEs are identified as suitable, so a smaller specialist language services provider with dependable technology, interpreter availability and public-sector delivery experience could be well placed for comparable work.

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Notice Information

Notice Title

Telephone and Spoken Video Interpreting

Notice Description

Telephone and Spoken Video Interpreting - on demand service, required at any time of the day

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-16ecc7b3-8c9e-4441-98ac-de1947b50a8c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9511e3ba-2628-44b5-9982-2b86ed637d63
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79530000 - Translation services

79540000 - Interpretation services

Notice Value(s)

Tender Value
£1
Lots Value
Not specified
Awards Value
£65,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
10 Sep 20265 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
8 Sep 20261 weeks ago
Contract Period
1 Oct 2026 - 30 Sep 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
STAR PROCUREMENT LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SALE
Postcode
M33 7ZF
Postcode Area
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
TLD North West (England)
Local Authority
Trafford
Electoral Ward
Sale Central
Westminster Constituency
Wythenshawe and Sale East

Supplier Information

Number of Suppliers
1
Supplier Name

thebigword Group Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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